Starting a remote control session using a broker
To start a remote control session through the internet with a target, you do not have direct access to, you can initiate a remote control session from the Remote Control server UI and use a broker to make the required connection.
About this task
Procedure
- Click in the server UI on the controller
computer.If a successful connection is made to a broker, the Connection code window is displayed. The connection code to be used for the remote control session, field is displayed. A URL field might also be displayed. The connection timer begins to count down from 15 minutes, in seconds. Status shows waiting for target.
While the Connection Code window is displayed the following options are available.
- Click Request New for a new connection
code.Note: The time resets to 15 minutes and begin to count down in seconds.
- Click Extend Timeout to increase the time
that is allowed for the session connection to take place. Note: The time resets to 15 minutes and begin to count down in seconds.
- Click Cancel to remove the connection code window. The connection to the broker does not take place.
- Click Request New for a new connection
code.
- Pass the connection code to the user on the target computer
you want to start a remote control session with. For example, this can be done by email or phone.
-
Enter the connection code on the target computer by following the steps relevant to the
target operating system.
Note: If the target is newly installed, the Enter Connection Code option is unavailable until the target contacts the server for the first time or you manually populate the ServerURL and BrokerList properties on the target.
- Windows target
- Choose the appropriate method to enter the connection code:
- Right-click the target notification icon and select Enter Connection Code.
- Open the target UI and select .
- Linux target
-
- Open the target UI and select .
- Type the connection code and click OK.
Results
If a successful connection is made to a broker, the connection code is verified, and the session is authenticated by the server, the remote control session begins automatically. If the Enable user acceptance for incoming connections policy is enabled in the session policies, the target user can accept or reject the session request. After the session starts, the features and functions that are available depend on the server policies and permissions that are set for the session.
If the broker connection cannot be made, the connection code cannot be verified or the target is not authenticated by the server, the target user is given the option to try the connection option again. When they click Try Again, the Connection Code window is displayed and they can enter a connection code. If they click Cancel, the connection attempt to the broker ends and the remote control session is not established.
- The policies that are set for the session do not have Active enabled.
In this case the next enabled session mode is used in the following
order of precedence.
- Guidance mode
- Monitor mode
- Chat mode
- File transfer
- User acceptance is enabled and the target user selects another session type on the acceptance window.