Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
- Troubleshooting a problem
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
- Template: Contacting HCL® Support
  HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
- Troubleshooting the Dynamic Analysis Scanner
  Learn how to troubleshoot the Dynamic Analysis scanner.
- Troubleshooting the Enterprise Server
  Learn how to troubleshoot the Enterprise Server.
- Messages
  These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
  - Internal codes
    This section includes explanations of internal product codes. When relevant, explanations and possible user actions are included.
  - Scan log messages
    These topics explain messages that appear in the scan log.
  - Administration servicability codes
    This section includes explanations of Administration Servicability codes. When relevant, explanations and possible user actions are included.
  - Defect Tracking System service codes
  - Web services codes
    These topics explain web services codes.

CRWAE2486E

You cannot perform the requested operation because the scan job was configured with an AppScan® Standard scan template file.

This is an uploaded scan configuration from AppScan® Standard. Its options cannot be changed in AppScan® Enterprise.

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