Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
- Troubleshooting a problem
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
- Template: Contacting HCL® Support
  HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
- Troubleshooting the Dynamic Analysis Scanner
  Learn how to troubleshoot the Dynamic Analysis scanner.
- Troubleshooting the Enterprise Server
  Learn how to troubleshoot the Enterprise Server.
- Messages
  These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
  - Internal codes
    This section includes explanations of internal product codes. When relevant, explanations and possible user actions are included.
  - Scan log messages
    These topics explain messages that appear in the scan log.
  - Administration servicability codes
    This section includes explanations of Administration Servicability codes. When relevant, explanations and possible user actions are included.
  - Defect Tracking System service codes
  - Web services codes
    These topics explain web services codes.

CRWAE2406E

Access is denied. Contact your system administrator.

The user credentials provided are not authorized to access the services.

Ensure you can login to the WebUI (http://server/ASE/). If you do not have access, contact your system administrator. Alternatively, use credentials which have the appropriate access.