Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
- Troubleshooting a problem
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
- Template: Contacting HCL® Support
  HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
- Troubleshooting the Dynamic Analysis Scanner
  Learn how to troubleshoot the Dynamic Analysis scanner.
- Troubleshooting the Enterprise Server
  Learn how to troubleshoot the Enterprise Server.
- Messages
  These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
  - Internal codes
    This section includes explanations of internal product codes. When relevant, explanations and possible user actions are included.
  - Scan log messages
    These topics explain messages that appear in the scan log.
  - Administration servicability codes
    This section includes explanations of Administration Servicability codes. When relevant, explanations and possible user actions are included.
  - Defect Tracking System service codes
  - Web services codes
    These topics explain web services codes.

CRWAE2404E

Invalid folder item ID specified

Occurs when the folder item ID specified is malformed; for example, if a non-numeric value is specified.

Note: Folder items can be specified by ID only (not name) when requesting services.

Example of malformed folder item ID: http://server/ASE/services/folderitems/abc/reports. Example of well formed folder item ID: http://server/ASE/services/folderitems/15/reports.

Confirm that the folder item ID is formed correctly