Providing DNCA ZIP to Support
About this task
When you work with Customer Support and Discover Engineering to resolve issues at a customer site, provide the support.zip
file on the debug.php
site to help troubleshooting
the issue.
Note: When you provide coredumps, provide the type and
version of Linux™ on which the
DNCA is installed.
ZIP file contents
Procedure
- Core dump file
- Binary file that created the dump
dcx-conf.xml
privacy.cfg
- Maintenance and stats logs from the current and previous days.