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Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
Unica Discover Event Manager Manual
Getting Started with Discover Events
Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
Discover Data Model
Discover Report Builder uses a dimensional data model that is populated by event-based mechanisms to deliver a reporting facility of unprecedented power and flexibility to manage the customer experience of your web application. Events and event-related mechanisms are developed and tested through the Discover Event Manager, which is integrated into the Discover Portal.
Thinking about Events
Before you begin building events, you must spend some time to consider how events can be used to model the business processes reflected in your web application. There are several up-front considerations in how to build events to manage important categories of information about your web application.
Errors
Discover is useful for monitoring and reporting on errors that are encountered during a visitor's experience with your web application.

Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
- Unica Discover Configuration Manual
- Unica Discover Event Manager Manual
  - Discover Event Manager
    Unica Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
  - Getting Started with Discover Events
    Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
    - Getting Started
    - Basics
    - Events and DOM Capture
      Discover Eventing works for both full DOM and Network capture. However, the resulting metrics and reporting data that is generated from an Event definition can be effected by the capture type (full DOM versus Network) used.
    - Portal Application Features
    - EventEngineScripting
    - Discover Data Model
      Discover Report Builder uses a dimensional data model that is populated by event-based mechanisms to deliver a reporting facility of unprecedented power and flexibility to manage the customer experience of your web application. Events and event-related mechanisms are developed and tested through the Discover Event Manager, which is integrated into the Discover Portal.
      - Structural Overview
      - Basics
      - Thinking about Events
        Before you begin building events, you must spend some time to consider how events can be used to model the business processes reflected in your web application. There are several up-front considerations in how to build events to manage important categories of information about your web application.
        KPIs
        Key Performance Indicators (KPIs) are the metrics that you define for measuring success toward strategic goals. Before you begin, you must attempt to identify conceptually what are the metrics to determine whether your web application is pursuing and reaching enterprise goals.
        Errors
        Discover is useful for monitoring and reporting on errors that are encountered during a visitor's experience with your web application.
        UI Capture tracking
        If you are using the UI Capture solution to track events in the client interface, you can create events to capture and record these actions for reporting. Since the data that is submitted to Discover from the client interface is different from the data that is submitted through standard browser capture, you might be required to create special events for these actions and, if desired, other events to normalize them to your standard reporting data.
        Performance Monitoring
        Discover provides several events for monitoring application performance.
        Segmentation
        You can use dimensions to identify poor or well-performing segments.
      - Events
        When triggered, an event is a situation or condition that is identified in data that is captured by Discover that causes an action. An event definition specifies the hit attribute or other data that must appear in the request, response, or session as a whole.
      - Alerts
        An alert is an action triggered off the triggering of an event or off a threshold value for an event. For example, if the number of application errors is tracked in an event, you can configure an alert to trigger off the occurrence of this event (meaning at least one application error occurred) or off the occurrence of 10 application errors, which can require escalation of the issue. Alerts are defined through the Discover Event Manager in the Discover Portal.
      - Report Groups
        An event can be associated with one or more report groups. A report group is a set of dimensions that can be displayed on the same report. A report group can be thought of as the parent of dimensions.
      - Dimensions
        A dimension is a list of values that are associated with an event. When an event is triggered, the detected value is reported into a dimension.
      - Facts
        A fact is a data structure that is generated when an event fires. It contains the triggering event, its value, and the related dimension or dimensions and values. The fact is the essential data storage structure for Discover reporting. This internal storage mechanism is not directly accessible to Discover users through the Portal.
      - Fact Values
      - Reporting Concepts
      - Discover Report Builder
        The Discover Report Builder enables flexible report configuration and delivery in various output formats. Through the Report Builder, you can select events and drag their dimensional data into your report, applying segment filtration as needed.
  - Manage Events - Events Tab
    Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
  - Manage Events - Hit Attributes Tab
    When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
  - Manage Events - Dimensions Tab
    Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
  - Manage Events - Session Attributes Tab
    A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
  - Manage Events - Alerts Tab
    Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
  - Manage Events - Anomaly Detection Tab
    Through the Discover Event Manager, you can indicate the events, dimensions, and ratios whose variations you wish to track over time. Through the Anomaly Detection tab, you can track the metrics that are major anomaly detections on your site.
  - Manage Events - Import-Export Tabs
    Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
  - Event Tester
    Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
  - Advanced Mode for Events
    In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
  - Event Administration
    The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.

Errors

Discover is useful for monitoring and reporting on errors that are encountered during a visitor's experience with your web application.

Errors can be categorized into the following types:

Type: Description
System errors: Discover provides a set of events for tracking HTTP Status Code errors (4xx/5xx). These events are enabled by default. You can explore how to use these events through the end-to-end scenarios.
Application errors: These errors typically cause an error message to be generated and displayed in the response for visitors to your web application. Since these errors are specific to the web application, no default events are provided. Example application errors include JavaScript™ errors, other code exceptions, and services or APIs being unavailable.
Business rule errors: Business rule errors are violations of how data is expected to be submitted, which can result in things like rejected credit card numbers.
Usability errors: Usability errors are typically issues in which the submitted data fails validation, such as when a required form field is submitted with an empty value.

The preceding categorization covers a broad range of potential issues with any web application. As part of your event development, you must look to group errors into categories, by using group lists. For example, suppose that your web application generates over 2000 error messages. You can group error messages into categories to simplify reporting. Instead of looking at individual log error messages, for example, report consumers can analyze the counts of log error messages in reporting.

Error messages can be categorized by storing their values in a dimension, which uses group lists to define the groupings of values.
The error messages can be uploaded by a tab-delimited file to populate the available dimension values.

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