What is Discover?
Unica Discover is customer experience management (CEM) software that performs the following functions:
- Captures each interaction between your visitors and your website.
- Processes the low-level interaction detail to provide alerts, reports, and analysis, plus playback of those interactions.
- Shows you what happened during each visitor's experience with your site.
Unica Discover enables website owners to:
- Ensure a good experience for your visitors
- Protect revenue streams
- Reduce application support costs
Businesses are relying on Web applications to deliver business-critical services. Unica Discover addresses the challenge of managing high-volume dynamic websites by providing visibility into the production state of Web applications and allowing IT operations to ascertain whether they are functioning correctly.
Unica Discover provides a single data source that captures an audit trail of what each visitor did and saw. Discover users can then analyze, isolate, replicate, and communicate problems.