- Identifying Issues in Discover
Through the Portal, you can troubleshoot a variety of issues that may be impacting the capture, evaluation, indexing, storage, and replay of session data.
- User Activities
The Discover Portal captures and reports on a variety of user activities, including logins, logouts, and usage of Portal features.
- Portal Reporting for Discover Administrators
Through the Portal, Discover administrators can access a wealth of information on the current and historical performance of the Unica Discover system as a whole, as well as individual components. Information includes a variety of useful reports, statistical information generated by the system itself, and logs for each Discover component.
- External Monitoring Tools
Several external, publicly available tools can be used to monitor Discover services and overall performance, as well as Discover database activities.
- System Status
Through the Portal, you can review System Status reports, which provide updated information on Discover server and component activities.
- Discover System Status Dashboard
The Discover System Status Dashboard provides visibility into the basic status of the canister, DecoupleEx session agent, and storage usage. Additionally, you can monitor the current status of events and page and session distributions.
- General Usage of System Status Reports
Detailed system status reports are available through the Discover Portal.
- Configuring a System Status Report
For any selected report, you can display data in summary form or from selected servers.
- Reports
System status reports provide an easy method for monitoring the status of the Discover system and its individual hardware and software components.
- System Statistics
The System Statistics reports expose a variety of metrics on the data that Discover is currently capturing.
- Enabling System Statistics Hits
Before you generate system statistics reports, you must enable the delivery of statistics hits from the relevant components through the Windows™ pipeline for analysis and reporting.
- Generating a system statistics report
Complete the following steps to generate a system statistics report.
- Saving System Statistics Reports
After you have configured a report, you can save the report configuration for later use.
- Preconfigured Reports
This section describes the pre-configured reports.
- Canister Statistics
By default, the Discover Canister monitors statistics and periodically submits statistics hits for capture and storage in the database. These statistics are available for display in this report in the Canister stats category.
- Monitoring User Activity
Through the Portal, you can keep tabs on user activities through a set of filtered reports. These reports provide insight into Discover users who have logged in or have not logged in for a period of time. Additional usage and session review reports are available.
- Configuring User Activity reports
You can configure User Activity reports by completing the following steps.
- Audit Reports
The following reports are available.
- Exporting Report Data
You can export report data in either Excel or PDF format, and email the data.
- Portal Application Information Report
Through the Portal, you can review basic configuration information about the Portal application and execute a series of tests of various components of the Portal application.
- Reporting for Discover Administrators
This section provides an overview of resources available to Discover system administrators who wish to monitor overall system health and individual Discover components.
- Monitoring Current System Status
This section provides references to areas of the Discover Portal through which you can monitor the current status of various aspects of the Discover system.
- Reporting on Discover Servers
Through the Portal, you can access a variety of reporting information on the various servers in the Unica Discover environment.
- Reporting on Discover services
The Portal Management page contains useful information on the individual services deployed by Discover on each server.
- Reporting on Manage Services
The Discover Management System provides centralized management of Discover configurations and can be used to configure and apply tasks to individual servers.
- Reporting on the Portal application
In addition to log files, Discover provides the following useful features for reporting on the status of the Portal application itself.
- Reporting on Captured Hits
A request and its matching response are bundled together as a hit in the Unica Discover Network Capture Application. After the DNCA captures a hit, it is forwarded to the Transport Service or the Health-Based Routing machine for disposition to the appropriate Short Term Canister.
- Reporting on Discover Databases
Through the Portal, you can review a wide range of reports that are sourced from the Discover databases.
- Reporting on Integration
This section describes the integration of Unica Discover.
- DNCA Administration Reporting
Discover administrators who are also monitoring the Unica Discover Network Capture Application and its host can use the links below to access monitoring tools and methods for the DNCA.
- Troubleshooting Discover Issues through the Portal
The sections below describe how to identify the activities of the main processing pipeline through the Discover Portal:
- Monitoring Active Status
In the Portal, the Active menu contains useful tools for assessing the current activities in Discover. Review the menu items in the following order:
- Troubleshooting Issues in the Pipeline
The Windows-based pipeline is composed of a sequence of individual agents that perform manipulations on hits that have been captured by the Unica Discover Network Capture Application and forwarded to the Discover Transport Service.
- Troubleshooting Issues in the Canister
This section describes troubleshooting issues in the canister.
- Troubleshooting Issues in Reporting
After data has been stored in the Long Term Canister, the Discover Data Collector periodically scans the LTC for new sessions to aggregate and insert into the Discover databases, where the aggregated data is used to populate reports.
- About page in the Portal
In the Portal, the About page provides significant information and a few tests of the Portal application.