Search
The Visitors database relies on the Visitor Database Extractor service to gather information for staging and insertion into the Visitor database.
About this task
- The Visitor Database Extractor is a standalone executable that is managed through the Discover Scheduling Service. See "Configuring the Scheduling Service" in the Unica Discover Configuration Manual.
Through the Visitor search page, you can see how current the data is in the Visitor database.
Procedure
IF
About this task
- If the date range is more than two days:
- Verify that the Scheduling Service is running through Manage Services. See "Manage Services WorldView Tab" in the Unica Discover Administration Manual.
- The Visitor Database Extractor service may be having troubles. Review the logs for the service through the Portal Management page. See Visitor Database Extractor log.