Search

The Visitors database relies on the Visitor Database Extractor service to gather information for staging and insertion into the Visitor database.

About this task

  • The Visitor Database Extractor is a standalone executable that is managed through the Discover Scheduling Service. See "Configuring the Scheduling Service" in the Unica Discover Configuration Manual.

Through the Visitor search page, you can see how current the data is in the Visitor database.

Procedure

  1. From the Portal menu, select Search > Search for Visitors.
  2. In the Visitor Search page, compare the dates in the left navigation panel for session data and visitor data.
    • Depending on when the Visitor database was installed, the start dates may not match well.
    • The end dates should be within two days of each other. The Available Dates for Visitors should be no more than two days behind those for Sessions.

IF

About this task

  • If the date range is more than two days:
    • Verify that the Scheduling Service is running through Manage Services. See "Manage Services WorldView Tab" in the Unica Discover Administration Manual.
    • The Visitor Database Extractor service may be having troubles. Review the logs for the service through the Portal Management page. See Visitor Database Extractor log.