HCL Universal Orchestrator and observability tools integration: unlocking unified business process observability
The integration of HCL Universal Orchestrator with observability tools marks a significant advancement in providing comprehensive, end-to-end visibility into your automated business processes.
This powerful synergy enables you to leverage various observability tools robust observability and network-aware capabilities to gain deeper insights into the performance and business impact of workflows orchestrated by HCL Universal Orchestrator.
Previously, while HCL Universal Orchestrator provided powerful automation, gaining a comprehensive view of these automated processes within the broader context of enterprise operations and network performance often required separate data consolidation efforts. With this new integration, data from HCL Universal Orchestrator workflows can feed directly into an observability tool, enriching its application and network monitoring with vital business process context.
This integration is facilitated by HCL Universal Orchestrator ability to
designate specific workflows and their
outputs as business-relevant. Using business and KPI
flags on workflows
and their output properties, HCL Universal Orchestrator ensures that
critical business data is captured in the audit log.
Observability tools, through their open API and sophisticated data processing, can then gather this information. This enables these tools to present an aggregated, high-level view of these HCL Universal Orchestrator-driven business processes, showcasing key performance indicators directly alongside other application and network telemetry it manages. This offers a unified dashboard distinguishing business-critical flows from purely technical ones.
- Unified Operational View
- Consolidate business process insights from HCL Universal Orchestrator within observability tools enterprise-wide monitoring, providing a single pane of glass for business and IT operations.
- Enhanced Business Context
- Enrich observability tools application and network performance data with meaningful business KPIs from HCL Universal Orchestrator, such as the percentage of insurance claims approved or the total dollar value processed.
- Strategic KPI Aggregation
- Move beyond individual workflow run analysis to track aggregated KPIs over time, enabling better strategic decision-making based on the actual business outcomes of automation.
- Cross-Domain Correlation
- Enable leaders to correlate business process performance with application and network health for faster troubleshooting.
The observability tools integration empowers you to bridge the gap between workflow automation and enterprise observability, transforming process data into actionable strategic insights within your central command and control environment.
Find out more about this integration in Enabling the monitoring of workflows on observability tools.