Human Tasks: empowering workflows with user interaction
The Human tasks feature enables your automated workflows to delegate tasks directly to users. This powerful new capability enables workflows to pause and await necessary input, decisions, or approvals from a designated user before proceeding.
Previously, scenarios requiring a user specific input within a procedure often relied on existing external tools, necessitating separate instance and configuration management. With this new development, you can do everything in HCL Universal Orchestrator.
When a human task starts, the responsible user can interact with it by providing required information or approvals. User input, gathered through a customizable form in the UI, becomes the output properties of the task. These output properties can then be leveraged by subsequent tasks to make decisions and guide the workflow. The UI offers specific sections where users can easily interact with existing tasks. A new queue item helps organize and manage human tasks, allowing tasks to reference a specific queue. Users can be notified via email when new tasks are added to a queue they belong to or assigned to them.
- Integrated user collaboration
- Bring human decisions and data entry into your automated processes without using third party software.
- Enhanced procedural automation
- Automate procedures that inherently require human interaction, covering missing scenarios and streamlining workflows.
- Flexible data collection
- Design specific input forms with various fields (text, numbers, selections, etc.) and completion buttons to capture exactly the information needed from users.
- Dynamic workflow branching
- Use the user's input or choice of completion button to determine the next steps and paths within your workflow.
- Centralized and organized task management
- Users can view and manage tasks assigned to them or available in queues they monitor through a dedicated interface in the Universal Orchestrator UI, facilitated by the new queue object.
Human tasks enable you to build more comprehensive and adaptable automation solutions by effectively integrating tailored human actions into your automation.
Find out more about Human tasks in Human tasks.