LOOP procedure
If your problem type is LOOP, perform the following steps:
- Use the HCL Workload Automation for Z message log or system console log to help you identify what happened just before the program loop occurred.
- Obtain a dump, using the z/OS® DUMP command. If the dump options do not include RGN and GRSQ, then both options should be specified as SDATA values on the DUMP command.
- Document instruction addresses from within the loop, if possible.
- Provide a description of the situation leading up to the problem.
- Gather the required documentation described in Information needed for all problems.