Message (MSG) procedure

If your HCL Workload Automation for Z problem type is MSG, perform the following steps:
  1. Look up the message in Messages and Codes for an explanation. This manual includes information on what action HCL Workload Automation takes and what action the operator should take in response to a message. If you plan to report the problem, gather the documentation before you take action.
  2. Copy the message identifier and the message text. The Support Center representative needs the exact message text.
  3. Supplement the MSG keyword with the message identifier. You use the supplemented keyword in your keyword string when searching the software support database. The keyword format can be one of the following:
    • MSGEQQFnnnC
    • MSGEQQFFnnC
    • MSGEQQnnnnC.
    The variable components represent:
    F or FF
    The HCL Workload Automation for Z component that issued the message
    nn, nnn, or nnnn
    The message number, from 000 to 999
    C
    A severity code of I ( information), W (warning), or E (error).
    Message-number examples
    •    EQQW002E
    •    EQQSU21E
    •    EQQ0370W
  4. Compile the required documentation described in Information needed for all problems.