clearbug
Creates problem report for HCL Customer Support
Applicability
|
Product |
Command type |
|---|---|
|
VersionVault |
command |
|
Platform |
|---|
|
UNIX® |
|
Linux® |
Synopsis
- clearbug [ –s/hort ] [ –p bug-priority ] [ –r yes/no ]
- [ –l alternate-logfile-name ]
Description
clearbug gathers information from your current processing context: date/time, version of operating system, versions of VersionVault tools, your UNIX or Linux® context, your VersionVault context, system error logs, and so on. It sends this information to stdout, from which you can paste it into a problem report for HCL Customer Support. Run clearbug from a directory somewhere below the root of the VOB in question, so that the view and VOB information are recorded.
clearbug is self-documenting, displaying detailed instructions before it prompts you for information. clearbug first prompts you for the priority of the bug and whether it is reproducible, then gathers the following information:
- System information
- Version numbers of VersionVault programs
- User and group information
- Working directory pathname
- VOB information (from describe)
- View information
- Information about mounts
- Active VOBs on the current machine
- The last twenty lines of the system log file
Send the problem report to HCL Customer Support.
Options and arguments
- –s/hort
- Displays only the prompts for priority and reproducibility; suppresses the initial text that explains how to submit the problem, lists log files to examine, and describes the priorities.
- –p bug-priority
- Sets priority level of the bug:
1
Urgent problem; no useful work can be done.
2
Serious problem; a major function is experiencing a reproducible problem that causes major inconvenience; no easy workaround.
3
Problem; an important function is experiencing an intermittent problem, or a common nonessential operation is failing consistently.
4
Minor problem; all other errors. Inconvenience can be tolerated.
5
Request for enhancement.
- –r yes/no
- Specifies whether the bug is reproducible.
- –l alternative-logfile-name
- Specifies an alternative name for the log file. By default, the log is displayed on the screen and written to ./clearbug.log.date.time. If you do not want a log file, specify –l /dev/null.