State types
States are used to track the progress of change requests from submission
to completion. A state represents a particular stage in this progression.
Each movement from one state to another is a state transition. The UCM integration
with HCL Compass uses
a particular state transition model. To implement this model, the integration
uses state types. A state type is a category of states that UCM uses to define
state transition sequences. You can define as many states as you want, but
all states in a UCM-enabled record type must be based on one of the following
state types:
- Waiting
- Ready
- Active
- Complete
Multiple states can belong to the same state type. However, you must define at least one path of transitions between states of state types as follows: Waiting to Ready to Active to Complete.