HCL MaxAI CDM Documentation

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HCL MaxAI CDM

CDM sits at the heart of your Customer Data Platform and MaxAI ecosystem.
The Canonical Data Model (CDM) is the standardized way your organization describes customers, accounts, products, campaigns, and their interactions across all systems.

Version 26.1.0

What's New:

Flowchart 360
ML-Driven Personalization: Send Time Optimization and Next Best Channel
Snowflake Cloud Support
New Customer 360 Consent Attributes — Push and WhatsApp
Per-Channel Contact Fatigue Attributes

Version 25.1.1

What's New:

Foundational Data Structures (Retail and Campaign Domain)
Unified Analytics Layer for MaxAI
Ingestion and Integration Framework
Operational Automation

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