Configuring email notifications in HCL Marketing Software

Follow this procedure to configure the Marketing Platform to send system alert and notification emails to users. You must have an email server set up before you start.

Before you begin

Obtain the following information about your mail server.

  • The protocol used by your mail server.
  • The port on which the mail server listens.
  • The name of the machine that hosts your mail server.
  • Whether your mail server requires authentication.
  • If your mail server requires authentication, an account name and password on the mail server.

About this task

Tip: See the related references if you need additional details about performing this procedure.

Procedure

  1. If your mail server requires authentication, save a mail server account name and password as a data source in a Marketing Platform user account.

    Use an internal Marketing Platform user account, not a user imported from an LDAP server.

    Make a note of the Marketing Platform user name and the data source name, as you will use them in step 3.

  2. Log in to HCL® Marketing Software as a user with administrative privileges in Marketing Platform.
  3. On the Settings > Configuration page, set the configuration properties in the following categories.
    • General | Communication | Email
    • Platform | Notifications

    Use the information you obtained about your mail server to set values.