Prerequisites

Before you install or upgrade any HCL Unica product, you must ensure that your computer complies with all the prerequisite software and hardware.

System requirements

For information about system requirements, see the Recommended Software Environments and Minimum System Requirements guide.

Network domain requirements

The HCL Unica products that are installed as a suite must be installed on the same network domain to comply with the browser restrictions that are designed to limit the security risks that can occur with cross-site scripting

JVM requirements

HCL Unica applications within a suite must be deployed on a dedicated Java™ virtual machine (JVM). HCL Unica products customize the JVM that is used by the web application server. If you encounter errors that are related to the JVM, you must create an Oracle WebLogic or WebSphere® domain that is dedicated to the HCL Unica products. Insights war is to deploy on any one application server – Weblogic, WAS, Tomcat or JBOSS.
Note: If you are unable to view Unica Insights reports with JBOSS application server on Unix, set all permissions (777) to Platform/Insights/Reports/Insights.war file before Insights.war deployment.

Knowledge requirements

To install HCL Unica products, you must have a thorough knowledge of the environment in which the products are installed. This knowledge includes knowledge about operating systems, databases, and web application servers.

Access permissions

Verify that you have the following network permissions to complete the installation tasks:
  • Administration access for all required databases.
  • Read and write access to the relevant directory and sub-directories for the operating system. account that you use to run the web application server and HCL Unica components.
  • Write permission for all files that you must edit.
  • Write permission for all directories where you must save a file, such as the installation directory and backup directory if you are upgrading.
  • Appropriate read, write, and execute permissions to run the installer.
Verify that you possess the administrative password for your web application server. The following additional permissions are required for UNIX:
  • The user account that installs and Unica Platform must be a member of the same group as the Unica Campaign users. This user account must have a valid home directory, and have write permissions for that directory.
  • All installer files for HCL products must have full permissions, for example, rwxr-xr-x.

If a JAVA_HOME environment variable is defined on the system, where you install an HCL Unica product, verify that the variable points to a supported version of JRE. For information about system requirements, see the HCL Unica Recommended Software Environments and Minimum System Requirements guide.

If the JAVA_HOME environment variable points to an incorrect JRE, you must clear the JAVA_HOME variable before you run the HCL Unica installers.

You can clear the JAVA_HOME environment variable by using one of the following methods:
  • Windows: In a command window, enter set JAVA_HOME= (leave empty) and press Enter.
  • UNIX: In the terminal, enter export JAVA_HOME=(leave empty) and press Enter.

The HCL Unica installer installs a JRE in the top-level directory for the HCL Unica installation. Individual HCL Unica application installers do not install a JRE. Instead, they point to the location of the JRE that is installed by the HCL Unica installer. You can reset the environment variable after all installations are complete.

For more information about the supported JRE, see the Recommended Software Environments and Minimum System Requirements guide.

Unica Platform requirement

You must install or upgrade Platform before you install or upgrade any HCL Unica products. For each group of products that work together, you must install or upgrade Platform only once. Each product installer checks whether the required products are installed. If your product or version is not registered with Platform, a message prompts you to install or upgrade Platform before you proceed with your installation. Unica Platform must be deployed and running before you can set any properties on the Settings > Configuration page.

Supported locales

Currently, only English language is supported.