Marketing Operations documentation and help

The following table describes the various tasks in the installation of Marketing Operations.

The Documentation column contains names of documents where you can find more information about the tasks.

Table 1. Get up and running

This two-columned table describes the Marketing Operations installation or upgrade tasks in one column, and their document in second column.
Task Documentation

View a list of new features, known issues, and workaround

 HCL® Marketing Operations Release Notes

Install or upgrade Marketing Operations and deploy the Marketing Operations web application
One of the following guides:
  • HCL Marketing Operations Installation Guide
  • HCL Marketing Operations Upgrade Guide

The following tables describes administrative tasks in Marketing Operations. The Documentation column contains names of documents where you can find more information about the tasks.

Table 2. Configure and use Marketing Operations

This two-columned table describes the Marketing Operations administrative tasks in one column and task related document in second column.
Task Documentation
  • Set up and configure the system for users
  • Adjust security settings
  • Map tables, define offer templates and custom attributes
  • Run utilities and perform maintenance
 HCL Marketing Operations Administrator's Guide
  • Create and deploy marketing campaigns
  • Analyze campaign results

HCL Marketing Operations User's Guide

The following tables contains information about Online Help and obtaining PDFs for Marketing Operations. The Instructions column describes how to open Online Help and access documentation for the Marketing Operations.

Table 3. Getting help

This two-columned table contains information about how to start Online Help and access PDF documentation for the Marketing Operations. Second column contains instructions for the tasks.
Task Instructions
Open online help
  1. Choose Help > Help for this page to open a context-sensitive help topic.
  2. Click the Show Navigation icon in the help window to display the full help.

You must have web access to view context-sensitive online help. Contact HCL Support for more information about accessing and installing HCL Knowledge Center locally for offline documentation.
Obtain PDFs
Use either of the following methods:
  • Choose Help > Product Documentation to access Marketing Operations PDFs.
  • Choose Help > All HCL® Marketing Software Suite Documentation to access all available documentation.
Get support Go to http://www.ibm.com/support and click Support & downloads to access the HCL Support Portal.