New features and changes in version 11.1

HCL® Contact Optimization now supports JBoss and Apache Tomcat

HCL Contact Optimization now supports JBoss and Apache Tomcat application servers.

Upgrade paths

You can upgrade to Contact Optimization version 11.1 from Contact Optimization version 11.0.1 only.

For more information on Contact Optimization upgrade paths, see the HCL Contact Optimization 11.1 Upgrade Guide.

For customers at 11.0 -> Fast upgrade to 11.1.

For more information on Contact Optimization Fast Upgrade, see the HCL 11.1 Fast Upgrade Guide.