Contact Optimization documentation and help

Contact Optimization provides documentation and help for users, administrators, and developers.

Use the following table to get information about how to get started with Contact Optimization:

Table 1. Get up and running

This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task Documentation

View a list of new features, known issues, and workarounds

 HCL® Contact Optimization Release Notes

Learn about the structure of the Contact Optimization database

 Contact Optimization System Tables and Data Dictionary

Install or upgrade Contact Optimization
One of the following guides:
  • HCL Contact Optimization Installation Guide
  • HCL Contact Optimization Upgrade Guide

Use the following table to get information about how to configure and use Contact Optimization:

Table 2. Configure and use Contact Optimization

This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task Documentation
  • Create Contact Optimization sessions
  • Configure the Contact Optimization process
  • Use optimized contacts in marketing campaigns

HCL Contact Optimization User's Guide

Use the following table to get information about how to get help if you face issues when you use Contact Optimization:

Table 3. Get help

This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task Instructions
  • Troubleshoot Contact Optimization installation errors
  • Troubleshoot Contact Optimization session errors
  • Improve Contact Optimization performance

HCL Contact Optimization Troubleshooting and Tuning Guide

Open online help
  1. Choose Help > Help for this page to open a context-sensitive help topic.
  2. Click the Show navigation icon in the help window to display the full help.

You must have web access to view context-sensitive online help. Contact HCL Support for more information about accessing and installing HCL Knowledge Center locally for offline documentation.

Obtain PDFs
Use either of the following methods:
  • Choose Help > Product documentation to access Contact Optimization PDFs.
  • Choose Help > All HCL Marketing Software suite documentation to access all available documentation.
IBM Knowledge Center To access the IBM Knowledge Center, choose Help > Support for this product.

Get support

 Go to http://www.ibm.com/support to access the HCL Support Portal.