Contact Optimization documentation and help

Contact Optimization provides documentation and help for users, administrators, and developers.

Use the following table to get information about how to get started with Contact Optimization:

Table 1. Get up and running
This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task	Documentation
View a list of new features, known issues, and workarounds	HCL® Contact Optimization Release Notes
Learn about the structure of the Contact Optimization database	Contact Optimization System Tables and Data Dictionary
Install or upgrade Contact Optimization	One of the following guides: HCL Contact Optimization Installation Guide HCL Contact Optimization Upgrade Guide

Use the following table to get information about how to configure and use Contact Optimization:

Table 2. Configure and use Contact Optimization
This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task	Documentation
Create Contact Optimization sessions Configure the Contact Optimization process Use optimized contacts in marketing campaigns	HCL Contact Optimization User's Guide

Use the following table to get information about how to get help if you face issues when you use Contact Optimization:

Table 3. Get help
This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task	Instructions
Troubleshoot Contact Optimization installation errors Troubleshoot Contact Optimization session errors Improve Contact Optimization performance	HCL Contact Optimization Troubleshooting and Tuning Guide
Open online help	https://www.hcltechsw.com/ Contact HCL Support for more information.
Obtain PDFs	http://doc.unica.com/ to access all available documentation.