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Installation Guides
Installation Guide
An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
Configuring multiple partitions in Deliver
Configure multiple partitions in Unica Deliver to isolate and secure data for different groups of Unica Deliver users. As each partition has its own set of configuration properties, you can customize Unica Deliver for each group of users.
Restarting system components after configuring Deliver
After you change the Unica Deliver and Unica Campaign configurations, you must restart the Unica Campaign web application server, the Response and Contact Tracker (RCT), and the Unica Campaign listener.

Installation Guides
- Installation Guide
  An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
  - Installation overview
    An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
  - Planning the Unica Campaign Installation
    When you plan your Unica Campaign and Unica Optimize installation, you must ensure that you have set up your system correctly, and that you have configured your environment to deal with any failures.
  - Preparing data sources for Unica Campaign
    The Unica Campaign runtime environment uses data sources to store user and interaction data.
  - Installing Unica Campaign and Unica Optimize
    You must run the Unica installer to start the installation of Unica Campaign and Unica Optimize. The Unica installer starts the product installer during the installation process. Make sure that the Unica installer and the product installer are saved at the same location.
  - Configuring Unica Campaign and Unica Optimize before deployment
    Before you deploy, create and populate the Unica Campaign , Unica Optimize, and Unica Deliver system tables and register Unica Campaign, Unica Optimize, and Unica Deliver manually.
  - Deploying the Unica Campaign web application
    You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
  - Configuring Unica Campaign and Unica Optimize after deployment
    After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
  - Configuring multiple partitions for Unica Campaign
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions for Unica Optimize
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions in Deliver
    Configure multiple partitions in Unica Deliver to isolate and secure data for different groups of Unica Deliver users. As each partition has its own set of configuration properties, you can customize Unica Deliver for each group of users.
    - Partitions for Deliver: Overview
      Creating partitions for Unica Deliver allows you to isolate and secure data for different groups of users. Each partition appears to users as a separate instance of Unica Deliver, with no indication that other partitions exist on the same system. Because each partition has its own set of configuration properties, you can customize Unica Deliver for each group of users.
    - Roadmap for configuring multiple partitions in Deliver
      To create a partition in Unica Deliver, use the exact same name as the partition in Unica Campaign that exists in the Unica Platform configurations.
    - Creating a new partition for Deliver
      Installing Unica Deliver creates a default partition for Unica Deliver in Unica Platform. You can create multiple partitions for Unica Deliver to isolate and secure data for different groups of users.
    - Preparing Deliver system tables for the partition
      For each partition that you create for Unica Deliver, you must create, populate and configure the Unica Deliver system tables that are used by the partition in the Unica Campaign schema.
    - Configuring a system user to access HCL Unica
      Unica Deliver components must be able to access the HCL Unica without requiring manual entry of login credentials. To establish automatic login, define a system user in Unica Platform that can provide the required access credentials.
    - Enabling Deliver in Unica Campaign for the new partition
      To allow users of the new Unica Deliver partition to access the Unica Deliver features in Unica Campaign, enable Unica Deliver in the Unica Campaign partition by updating the deliverInstalled configuration property for the corresponding Unica Campaign partition.
    - Specifying the Recipient List Uploader location for Deliver
      For each partition where you enable Unica Deliver, specify the location of the Recipient List Uploader (RLU). The RLU uploads the output list tables data and associated metadata to the remote services hosted by HCL.
    - Restarting system components after configuring Deliver
      After you change the Unica Deliver and Unica Campaign configurations, you must restart the Unica Campaign web application server, the Response and Contact Tracker (RCT), and the Unica Campaign listener.
    - Testing Deliver partition configuration and connections
      Run the RLU script provided by Unica Deliver to verify the partition configuration and its connection to HCL Unica. You must also confirm if you can access the mailing interface from the partition.
  - Unica Platform utilities
    This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
  - Uninstalling Unica Campaign and Unica Optimize
    Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
  - Unica Campaign web application clustering
    You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
  - Installing a clustered listener environment
    Follow these instructions if you want to install a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.

Restarting system components after configuring Unica Deliver

After you change the Unica Deliver and Unica Campaign configurations, you must restart the Unica Campaign web application server, the Response and Contact Tracker (RCT), and the Unica Campaign listener.

Procedure

Restart the web application server for Unica Campaign.
For instructions, see the documentation for your web application server.
To verify that the server has started, log in to your Unica installation, access Unica Campaign, and confirm that you can open an existing mailing.
Restart the Response and Contact Tracker (RCT).
To restart the RCT manually, run the rct script in the bin directory under your Unica Deliver installation, as follows: rct start.

To stop the RCT manually run the rct script in the bin directory under your Unica Deliver installation, as follows: rct stop.
If RCT is configured to run as a service, restart the RCT service. The first time that you restart the RCT as a service, you must manually restart the RCT afterward.
For more information, see Unica Deliver Response and Contact Tracker (RCT) script.
Restart the Unica Campaign listener:
- On Windows™, run the cmpServer.bat file in the bin directory under your Unica Campaign installation.
- On UNIX™, run the following command as root: ./rc.unica_ac start

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