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Installation Guides
Installation Guide
An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
Unica Platform utilities
This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
The RCT script

Installation Guides
- Installation Guide
  An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
  - Installation overview
    An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
  - Planning the Unica Campaign Installation
    When you plan your Unica Campaign and Unica Optimize installation, you must ensure that you have set up your system correctly, and that you have configured your environment to deal with any failures.
  - Preparing data sources for Unica Campaign
    The Unica Campaign runtime environment uses data sources to store user and interaction data.
  - Installing Unica Campaign and Unica Optimize
    You must run the Unica installer to start the installation of Unica Campaign and Unica Optimize. The Unica installer starts the product installer during the installation process. Make sure that the Unica installer and the product installer are saved at the same location.
  - Configuring Unica Campaign and Unica Optimize before deployment
    Before you deploy, create and populate the Unica Campaign , Unica Optimize, and Unica Deliver system tables and register Unica Campaign, Unica Optimize, and Unica Deliver manually.
  - Deploying the Unica Campaign web application
    You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
  - Configuring Unica Campaign and Unica Optimize after deployment
    After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
  - Configuring multiple partitions for Unica Campaign
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions for Unica Optimize
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions in Deliver
    Configure multiple partitions in Unica Deliver to isolate and secure data for different groups of Unica Deliver users. As each partition has its own set of configuration properties, you can customize Unica Deliver for each group of users.
  - Unica Platform utilities
    This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
    - The alertConfigTool utility
      Notification types are specific to the various Unica products. Use the alertConfigTool utility to register the notification types when the installer has not done this automatically during installation or upgrade.
    - The configTool utility
      The properties and values on the Configuration page are stored in the Unica Platform system tables. You can use the configTool utility to import and export configuration settings to and from the system tables.
    - quartzjobtool
      Scheduler jobs created in version 11.1 or older versions require to be updated to run on version 12.0. Use the quartzjobtool utility to update the scheduler jobs when the installer has not done this automatically during installation or upgrade. This tool reads environment variables from the setenv_quartz script. The Unica Platform installer should have set this variable automatically, but it is a good practice to verify that the JAVA_HOME variable is set if you have a problem running a utility. The JDK must be the Sun version (not, for example, the JRockit JDK available with WebLogic).
    - The datafilteringScriptTool utility
      The datafilteringScriptTool utility reads an XML file to populate the data filtering tables in the Unica Platform system table database.
    - The encryptPasswords utility
      The encryptPasswords utility is used to encrypt and store either of two passwords that Unica Platform uses internally.
    - encryptTomcatDBPasswords
      The encryptTomcatDBPasswords utility is used to encrypt the database passwords that the Tomcat Application server uses internally. It is used to encrypt database passwords used in Campaign.xml and unica.xml. This utility can encrypt the Unica application database password. The utility prints the encrypted password in the command line.
    - The partitionTool utility
      Partitions are associated with Unica Campaign policies and roles. These policies and roles and their partition associations are stored in the Unica Platform system tables. The partitionTool utility seeds the Unica Platform system tables with basic policy and role information for partitions.
    - The populateDb utility
      The populateDb utility inserts default (seed) data in the Unica Platform system tables.
    - The restoreAccess utility
      The restoreAccess utility allows you to restore access to Unica Platform if all users with PlatformAdminRole privileges have been inadvertently locked out or if all ability to log in to the Unica Platform has been lost.
    - The scheduler_console_client utility
      Jobs configured in the Unica Scheduler can be listed and kicked off by this utility if they are set up to listen for a trigger.
    - Configuring cipher list in Unica Campaign
    - The RCT script
    - The MKService_rct script
      The MKService_rct script adds or removes the Response and Contact Tracker (RCT) as a service. Adding the RCT as a service restarts the RCT every time you restart the computer where you have installed the RCT. Removing the RCT as a service prevents the RCT from restarting automatically.
  - Uninstalling Unica Campaign and Unica Optimize
    Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
  - Unica Campaign web application clustering
    You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
  - Installing a clustered listener environment
    Follow these instructions if you want to install a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.

Unica Deliver Response and Contact Tracker (RCT) script

Use this script to run and check the status of the Response and Contact Tracker (RCT).

This script is located in the bin directory under your Unica Deliver installation. The Unica Deliver directory is a sub-directory in the Unica Campaign directory.

In UNIX™ or Linux™ environments run the script as rct.sh.

In Windows™, run the script from the command line as rct.bat.

Syntax

rct [ start | stop | check ]

Commands

start

Start the RCT

stop

Stop the RCT

Options

check

Check the status of the connection between the RCT and HCL Unica.

Examples

To start the RCT on Windows™.
rct.bat start
To stop the RCT on Windows™.
rct.bat stop
In a Linux™ environment, to determine if the RCT is connected to HCL Unica.
rct.sh check
Depending on the status of your system, the output of this command might look like this:
```
C:\<UNICA_HOME>\Campaign\Deliver\bin>rct check
Testing config and connectivity for partition partition1
Succeeded | Partition: partition1 - Hosted Services Account ID: 
asm_admin
```

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