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Installation Guide
An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
Configuring multiple partitions in eMessage
Configure multiple partitions in IBM eMessage to isolate and secure data for different groups of IBM eMessage users. As each partition has its own set of configuration properties, you can customize IBM eMessage for each group of users.
Restarting system components after configuring IBM eMessage
After you change the IBM eMessage and Unica Campaign configurations, you must restart the Unica Campaign web application server, the Response and Contact Tracker (RCT), and the Unica Campaign listener.

Installation Guide
An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
- Installation overview
  An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
- Planning the Unica Campaign Installation
  When you plan your Unica Campaign and Unica Optimize installation, you must ensure that you have set up your system correctly, and that you have configured your environment to deal with any failures.
- Preparing data sources for Unica Campaign
  The Unica Campaign runtime environment uses data sources to store user and interaction data.
- Installing Unica Campaign and Unica Optimize
  You must run the Unica installer to start the installation of Unica Campaign and Unica Optimize. The Unica installer starts the product installer during the installation process. Make sure that the Unica installer and the product installer are saved at the same location.
- Configuring Unica Campaign and Unica Optimize before deployment
  Before you deploy, create and populate the Unica Campaign , Unica Optimize, and IBM eMessage system tables and register Unica Campaign, Unica Optimize, and IBM eMessage manually.
- Deploying the Unica Campaign web application
  You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
- Configuring Unica Campaign and Unica Optimize after deployment
  After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
- Configuring multiple partitions for Unica Campaign
  In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
- Configuring multiple partitions for Unica Optimize
  In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
- Configuring multiple partitions in eMessage
  Configure multiple partitions in IBM eMessage to isolate and secure data for different groups of IBM eMessage users. As each partition has its own set of configuration properties, you can customize IBM eMessage for each group of users.
  - Partitions for IBM eMessage: Overview
    Creating partitions for IBM eMessage allows you to isolate and secure data for different groups of users. Each partition appears to users as a separate instance of IBM eMessage, with no indication that other partitions exist on the same system. Because each partition has its own set of configuration properties, you can customize IBM eMessage for each group of users.
  - Roadmap for configuring multiple partitions in IBM eMessage
    To create a partition in IBM eMessage, use the exact same name as the partition in Unica Campaign that exists in the Unica Platform configurations.
  - Creating a new partition for IBM eMessage
    Installing IBM eMessage creates a default partition for IBM eMessage in Unica Platform. You can create multiple partitions for IBM eMessage to isolate and secure data for different groups of users.
  - Preparing IBM eMessage system tables for the partition
    For each partition that you create for IBM eMessage, you must create, populate and configure the IBM eMessage system tables that are used by the partition in the Unica Campaign schema.
  - Configuring a system user to access IBM Hosted Services
    IBM eMessage components must be able to access the IBM Hosted Services without requiring manual entry of login credentials. To establish automatic login, define a system user in Unica Platform that can provide the required access credentials.
  - Enabling IBM eMessage in Unica Campaign for the new partition
    To allow users of the new IBM eMessage partition to access the IBM eMessage features in Unica Campaign, enable IBM eMessage in the Unica Campaign partition by updating the eMessageInstalled configuration property for the corresponding Unica Campaign partition.
  - Specifying the Recipient List Uploader location for IBM eMessage
    For each partition where you enable IBM eMessage, specify the location of the Recipient List Uploader (RLU). The RLU uploads the output list tables data and associated metadata to the remote services hosted by HCL.
  - Restarting system components after configuring IBM eMessage
    After you change the IBM eMessage and Unica Campaign configurations, you must restart the Unica Campaign web application server, the Response and Contact Tracker (RCT), and the Unica Campaign listener.
  - Testing IBM eMessage partition configuration and connections
    Use the scripts that are provided by IBM eMessage to verify the partition configuration and its connection to IBM Hosted Services. You must also confirm if you can access the mailing interface from the partition.
- Unica Unica Platform utilities
  This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
- Uninstalling Unica Campaign and Unica Optimize
  Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
- Unica Campaign web application clustering
  You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
- Installing a clustered listener environment
  Follow these instructions if you want to install a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.

Restarting system components after configuring IBM eMessage

After you change the IBM eMessage and Unica Campaign configurations, you must restart the Unica Campaign web application server, the Response and Contact Tracker (RCT), and the Unica Campaign listener.

Procedure

Restart the web application server for Unica Campaign.
For instructions, see the documentation for your web application server.
To verify that the server has started, log in to your Unica installation, access Unica Campaign, and confirm that you can open an existing mailing.
Restart the Response and Contact Tracker (RCT).
To restart the RCT manually, run the rct script in the bin directory under your IBM eMessage installation, as follows: rct start
If RCT is configured to run as a service, restart the RCT service. The first time that you restart the RCT as a service, you must manually restart the RCT afterward.
For more information, see IBM eMessage Response and Contact Tracker (RCT) script.
Restart the Unica Campaign listener:
- On Windows™, run the cmpServer.bat file in the bin directory under your Unica Campaign installation.
- On UNIX™, run the following command as root: ./rc.unica_ac start

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