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Installation Guide
An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
Unica Unica Platform utilities
This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
The MKService_rct script
The MKService_rct script adds or removes the Response and Contact Tracker (RCT) as a service. Adding the RCT as a service restarts the RCT every time you restart the computer where you have installed the RCT. Removing the RCT as a service prevents the RCT from restarting automatically.

Installation Guide
An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
- Installation overview
  An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
- Planning the Unica Campaign Installation
  When you plan your Unica Campaign and Unica Optimize installation, you must ensure that you have set up your system correctly, and that you have configured your environment to deal with any failures.
- Preparing data sources for Unica Campaign
  The Unica Campaign runtime environment uses data sources to store user and interaction data.
- Installing Unica Campaign and Unica Optimize
  You must run the Unica installer to start the installation of Unica Campaign and Unica Optimize. The Unica installer starts the product installer during the installation process. Make sure that the Unica installer and the product installer are saved at the same location.
- Configuring Unica Campaign and Unica Optimize before deployment
  Before you deploy, create and populate the Unica Campaign , Unica Optimize, and IBM eMessage system tables and register Unica Campaign, Unica Optimize, and IBM eMessage manually.
- Deploying the Unica Campaign web application
  You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
- Configuring Unica Campaign and Unica Optimize after deployment
  After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
- Configuring multiple partitions for Unica Campaign
  In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
- Configuring multiple partitions for Unica Optimize
  In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
- Configuring multiple partitions in eMessage
  Configure multiple partitions in IBM eMessage to isolate and secure data for different groups of IBM eMessage users. As each partition has its own set of configuration properties, you can customize IBM eMessage for each group of users.
- Unica Unica Platform utilities
  This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
  - The alertConfigTool utility
    Notification types are specific to the various Unica products. Use the alertConfigTool utility to register the notification types when the installer has not done this automatically during installation or upgrade.
  - The configTool utility
    The properties and values on the Configuration page are stored in the Unica Platform system tables. You can use the configTool utility to import and export configuration settings to and from the system tables.
  - quartzjobtool
    Scheduler jobs created in version 11.1 or older versions require to be updated to run on version 12.0. Use the quartzjobtool utility to update the scheduler jobs when the installer has not done this automatically during installation or upgrade. This tool reads environment variables from the setenv_quartz script. The Unica Platform installer should have set this variable automatically, but it is a good practice to verify that the JAVA_HOME variable is set if you have a problem running a utility. The JDK must be the Sun version (not, for example, the JRockit JDK available with WebLogic).
  - The datafilteringScriptTool utility
    The datafilteringScriptTool utility reads an XML file to populate the data filtering tables in the Unica Platform system table database.
  - The encryptPasswords utility
    The encryptPasswords utility is used to encrypt and store either of two passwords that Unica Platform uses internally.
  - encryptTomcatDBPasswords
    The encryptTomcatDBPasswords utility is used to encrypt the database passwords that the Tomcat Application server uses internally. It is used to encrypt database passwords used in Campaign.xml and unica.xml. This utility can encrypt the Unica application database password. The utility prints the encrypted password in the command line.
  - The partitionTool utility
    Partitions are associated with Unica Campaign policies and roles. These policies and roles and their partition associations are stored in the Unica Platform system tables. The partitionTool utility seeds the Unica Platform system tables with basic policy and role information for partitions.
  - The populateDb utility
    The populateDb utility inserts default (seed) data in the Unica Platform system tables.
  - The restoreAccess utility
    The restoreAccess utility allows you to restore access to Unica Platform if all users with PlatformAdminRole privileges have been inadvertently locked out or if all ability to log in to the Unica Platform has been lost.
  - The scheduler_console_client utility
    Jobs configured in the Unica Scheduler can be listed and kicked off by this utility if they are set up to listen for a trigger.
  - Configuring cipher list in Unica Campaign
  - The RCT script
  - The MKService_rct script
    The MKService_rct script adds or removes the Response and Contact Tracker (RCT) as a service. Adding the RCT as a service restarts the RCT every time you restart the computer where you have installed the RCT. Removing the RCT as a service prevents the RCT from restarting automatically.
- Uninstalling Unica Campaign and Unica Optimize
  Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
- Unica Campaign web application clustering
  You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
- Installing a clustered listener environment
  Follow these instructions if you want to install a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.

The MKService_rct script

The MKService_rct script adds or removes the Response and Contact Tracker (RCT) as a service. Adding the RCT as a service restarts the RCT every time you restart the computer where you have installed the RCT. Removing the RCT as a service prevents the RCT from restarting automatically.

This script is located in the bin directory under your IBM eMessage installation.

In UNIX™ or Linux™ environments run MKService_rct.sh. with a user that has root permissions or permissions to create daemon processes.

In Windows™, run the script from the command line as MKService_rct.bat.

Syntax

MKService_rct -install

MKService_rct -remove

Commands

-install

Add the RCT as a service

-remove

Remove the RCT service

Examples

To add the RCT as a Windows™ service.
MKService_rct.bat -install
To remove the RCT service on UNIX™ or Linux™.
MKService_rct.sh -remove

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