Welcome
Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
Gathering log files for support
This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.
Server crash problems
Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.

HCL Traveler 14.0 documentation
Welcome to the HCL Traveler 14.0 documentation. Here you can find information on how to install and configure a Traveler server and to use the clients supported by the server including HCL Verse mobile clients. This documentation applies to Traveler 14.0.
New server features
HCL Traveler 14.0 provides the following new server features and enhancements for administrators.
What's new in Verse on Android?
The following features are new in Verse 14.0.x on Android:
What's new in Verse for iOS?
The following features are new in Verse 14.0.x for iOS:
Administering HCL Traveler
Information on planning, installing, configuring, and administering HCL Traveler.
Using HCL Traveler and mobile clients
Information on configuring and using HCL Traveler with supported device clients.
Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
- Troubleshooting tips
  This topic leads to troubleshooting tips for the HCL Traveler and the devices that are used with it.
- Known limitations and restrictions
  This topic leads to known restrictions and limitations for HCL Traveler by device type.
- Gathering log files for support
  This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.
  - Startup or configuration problems
    Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server start up issues.
  - User connectivity and password problems
    Perform the following procedure to generate a set of logs for troubleshooting a user connectivity problem.
  - User synchronization problems
    Perform the following procedure to generate a set of logs for troubleshooting a user sync problem. These problems include missing, corrupt or incomplete mail, calendar, contacts, and so on.
  - Server performance problems
    Perform the following procedure to generate a set of logs for troubleshooting a server performance problem.
  - Server crash problems
    Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.
  - Device logging
    Use this information to enable tracing on the device, reproduce a problem, and submit a Traveler Problem Report (TPR) to the HCL Traveler server. The system administrator can then notify HCL Support that a TPR has been submitted.
  - Support command details
    Always use the HCL Traveler Support command when collecting and uploading information from a HCL Traveler server. It will collect everything needed to troubleshoot the majority of issues.
- More information and requesting HCL support
  This topic contains links to HCL Traveler information, resources, and support.
HCL Traveler Companion FAQs
HCL Traveler for Microsoft Outlook

Server crash problems

Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.

Note: In all crash scenarios it is recommended to upgrade to the latest maintenance levels of both Domino® and HCL Traveler servers, as the problem may already be resolved.

If the server is running, dump any banned documents:
```
tell traveler banneddoc dump
```
If the HCL Traveler server is able to start, run the Support command from the Domino® console.
```
tell traveler support <case_number>
```
If you are running an HA environment, use the -s flag to collect data from all servers.
```
tell traveler -s * support <case_number>
```
If the HCL Traveler server will not start, run the Support command from a command utility window from the directory <Domino data root>/traveler/util.
For Windows™ operating systems: travelerUtil.cmd support <case_number>.
For Linux™ or AIX operating systems (must be root user): ./travelerUtil support <case_number>.
For IBM i operating systems (QShell): ./travelerUtil support <case_number>.

Important: Outgoing SFTP is required for the Support command automatic upload. See Support command details for manual upload instructions and a complete list of options.