Problems installing the HCL Verse client. |
If you encounter a problem installing the HCL Verse for Android client, check:
- If a port number is not specified in the server name field, the installation
assumes port 443 for HTTPS. If the server is running on a non-standard port, ensure that
the port number is specified along with the server. For example, if the server is running
on port 9443, the server should be specified as
mytest.server.com:9443.
- If the Traveler servlet is located in a place other than
/traveler, then the servlet must be specified along with the server name. For
example, if the Traveler servlet is available at mytest.server.com/s/t instead of
mytest.server.com/traveler, then the server should be specified as
mytest.server.com/s/t. If the servlet was located at /s/t and was
on port 8080, then the server should be specified as mytest.server.com:8080/s/t.
Neither the port or the servlet path are standard.
- Manually test connectivity to the server by accessing the servlet with a
browser using
https://<server>:<httpsport>/<servlet>. If you
can access that site, then you can enter the same URL into the server field.
- Make sure the device is enabled to install outside applications, as described in the setup
instructions.
- The "Twilight" application, and certain applications which do an "overlay" on the Android
screen, are known to interfere with the Install button of the Android
application installer. This is a problem with the interfering application, not specific to HCL
Traveler. Terminate or pause all other processes that might be changing the screen appearance, and
the Install button should work.
- For information on device requirements, see the system requirements for your HCL Traveler
version.
|
Nothing happens after configuring your Android
device. |
Pull down the notification bar to see the
download progress. |
Verifying registration |
- Verify that the server name field does not include https://, port number, or servlet.
- Check client log for additional information.
|
Verifying connections |
To verify your connection to the server:
- Validate HCL Traveler server access using firewall or proxy
- Use Check Server tool and browser to further diagnose connection
issues
- Check sync protocol.
|
Verifying authentication |
To verify your authentication with the server:
- Check if you are using the correct password and if your account is locked out. If your
company implements a password lockout policy where your account is locked out of the
network after a relatively low number of failed attempts (for example, five), then it is
likely that you are locked out of your account.
- Check if you have rights to access the server.
- Check for firewalls that might block access to the server.
|
Verifying configuration |
To verify your configuration with the server:
- Check server ports
- Check sync protocol, for example HTTP or HTTPS.
- Check the AutoSync flag
|
Verifying contention |
To check other issues between the device
and the server:
- Verify that other applications are not starving the Traveler process;
shut down non-critical applications.
- Verify that the device is not low on power; plug the device in
and shut down non-critical applications.
- Verify that the device is not running out of storage; adjust the
Mail/Calendar and Other Applications filters.
- Verify that the device can connect to the internet.
|
Verifying security |
Security policies are an option that is enabled by the HCL Traveler administrator. To verify that
a device is compliant with a mobile device security policy, see How do I view the security status of my Android device?. |
Uninstall not successful when attempting to remove HCL Traveler.
|
If you receive this message, you are trying to remove HCL Traveler using the Android Application
manager. You cannot uninstall an application that has an active Android Device Administrator. To
properly uninstall HCL Traveler, open the HCL® Traveler client
and choose Menu > Tools > Uninstall application. This completely removes HCL Traveler and all
associated data that has been synced. If you must remove HCL Traveler from the Android manage applications menu, then you must first
deactivate the HCL Traveler Security administrator. From the home screen choose Menu > Settings>
Location & Security > Select device administrators. Unselect HCL Traveler Security.
The application can now be removed normally. |
