Gathering log files for support
This section contains related HCL Traveler links. It also contains
instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and
device problems.
Startup or configuration problems Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server start up issues.
User connectivity and password problems Perform the following procedure to generate a set of logs for troubleshooting a user connectivity problem.
User synchronization problems Perform the following procedure to generate a set of logs for troubleshooting a user sync problem. These problems include missing, corrupt or incomplete mail, calendar, contacts, and so on.
Server performance problems Perform the following procedure to generate a set of logs for troubleshooting a server performance problem.
Server crash problems Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.
Device logging Use this information to enable tracing on the device, reproduce a problem, and submit a Traveler Problem Report (TPR) to the HCL Traveler server. The system administrator can then notify HCL Support that a TPR has been submitted.
Support command details Always use the HCL Traveler Support command when collecting and uploading information from a HCL Traveler server. It will collect everything needed to troubleshoot the majority of issues.
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