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Using HCL Traveler and mobile clients
Information on configuring and using HCL Traveler with supported device clients.
Using HCL Verse Mobile
You can bring many of the capabilities of HCL Verse – See Important People, manage tasks that Need Action, and act quickly on top items – to your Android or iOS device.
Using HCL Verse on an Apple device Frequently Asked Questions
Information on configuring and using HCL Verse for iOS devices.
How can I integrate my HCL Verse People with iOS Call Identification (Caller ID)?
HCL Verse has two features that provide Caller ID: Sync with Apple Contacts and an iOS Call Directory Extension. Before deciding which feature to enable, it is important to understand the iOS methodology for resolving Caller ID.

Using HCL Traveler and mobile clients
Information on configuring and using HCL Traveler with supported device clients.
- Common HCL Traveler user tasks
  There are many tasks that are common to HCL Traveler, regardless of the device you are using.
- Using HCL Verse Mobile
  You can bring many of the capabilities of HCL Verse – See Important People, manage tasks that Need Action, and act quickly on top items – to your Android or iOS device.
  - Creating links to start the HCL Verse mobile app
    Create links that a user can click to start the HCL Verse mobile app from a web page or email.
  - Configuring HCL Verse iOS for Certificate-Based Authentication
    HCL Verse iOS now supports authentication using client certificates. With client certificate authentication, when a user wishes to access the Traveler server endpoint, the application will be asked to provide the client certificate to complete the SSL handshake and secure the connection for the user. The certificate is then used as long as the certificate remains valid.
  - Using HCL Verse on an Android device Frequently Asked Questions
    You can use your Android mobile device, both phones and tablets, to work with your mail, calendar, contacts and To Do's with HCL Verse.
  - Using HCL Verse on an Apple device Frequently Asked Questions
    Information on configuring and using HCL Verse for iOS devices.
    - What do I need to know about using HCL Verse for Apple devices?
      Get ready for mail that understands you, for less clutter and more clarity, for connecting you to the people who matter to you most. Designed for mobile devices and powered by HCL's analytics and advanced search, HCL Verse works for you, not the other way around.
    - How do I install and configure HCL Verse for Apple devices?
      HCL Verse is installed from the Apple iOS App Store.
    - How do I sync my HCL Verse People with the iOS Contacts app?
      The following FAQs provide some useful information about syncing your Verse People with the iOS native Contacts application.
    - How do I mark a mail that needs action?
      When you receive a mail message that contains an action item, you can add it to a list of things that need to be completed, called Needs Action. You can also specify a date for when the action item needs to be completed, to further organize your work flow.
    - How do I track mail that's waiting for a response?
      HCL Verse lets you track responses from mail messages you've sent. You do this by marking the message as Waiting For. The mail then appears in a unique list in Verse so that you can easily keep track of whether or not you have received a response.
    - How do I set up mail notifications?
      Use the Mail Notifications setting to choose when to receive notifications of new mail.
    - How do I see my calendar entries?
      HCL Verse for Apple devices lets you see and access all your upcoming calendar entries in a quick and visual way.
    - How do I manage conversations with more than one person?
      HCL Verse adds a graphical conversation style to mail messages that lets you keep all your mail threads organized and easily viewable within your inbox.
    - Where are my drafts and sent mail?
      You can view your draft and sent mail with the HCL Verse app.
    - How do I use folders to help organize my mail content?
      Folders provide a lightweight way for you to manage your messages.
    - How do I share files and photos with HCL Verse?
      The ability to share files and photos has been temporarily disabled to conform with Apple guidelines. However, sharing will be re-enabled in HCL Verse for iOS Devices in a future release.
    - How do I find who I'm looking for?
      You can easily search for messages from specific contacts.
    - How do I use the Today widget?
      The Today widget for HCL Verse provides a whole range of information about your day in the iOS Today view.
    - How can I integrate my HCL Verse People with iOS Call Identification (Caller ID)?
      HCL Verse has two features that provide Caller ID: Sync with Apple Contacts and an iOS Call Directory Extension. Before deciding which feature to enable, it is important to understand the iOS methodology for resolving Caller ID.
    - What's the difference between HCL Verse Sync with Apple Contacts and the HCL Verse Call Directory Extension?
      Sync with Apple Contacts creates an HCL Verse group in Apple Contacts while the Call Directory Extension is a separate data container. A key difference between Sync with Apple Contacts and the Call Directory Extension is that Call Directory Extension phone numbers and names are only visible to iOS and not visible to third party apps.
    - How do I enable or disable the HCL Verse Call Directory Extension?
    - What format do I use for HCL Verse People's phone numbers to integrate with Caller ID using the Call Directory Extension?
    - How do I improve mail performance?
      Performance options are available to improve performance if you find that messages are slow to open or inbox scrolling is slow.
- Using an Apple device FAQ
  There is no client software to install to use HCL Traveler on Apple devices. However, you must create an account on your device for mail, calendar, and contacts before you can connect to the HCL Traveler server.
- Using a BlackBerry device FAQ
  There is no client software to install to use HCL Traveler on BlackBerry devices. However, you must create an account on your device for mail, calendar, and contacts before you can connect to the HCL Traveler server.
- Using a Windows™ Phone device FAQ
  There is no client software to install to use HCL Traveler on Windows™ Phone devices. However, you must create an account on your device for mail, calendar, and contacts before you can connect to the HCL Traveler server.
- Using a Windows™ tablet device FAQ
  HCL Traveler provides support for Windows™ tablet devices, such as Windows RT and Windows Pro.
- Using an Android device Frequently Asked Questions
  Traveler for Android devices is now HCL Verse for Android devices.

How can I integrate my HCL Verse People with iOS Call Identification (Caller ID)?

HCL Verse has two features that provide Caller ID: Sync with Apple Contacts and an iOS Call Directory Extension. Before deciding which feature to enable, it is important to understand the iOS methodology for resolving Caller ID.

When receiving a phone call, iOS first checks Apple Contacts for a contact with the incoming phone number. If a match is not found, iOS then consults the Call Directory database, which is populated by third party apps that have implemented the Call Directory App Extension. With this resolution order in mind, enabling the sync my HCL Verse People with the iOS Contacts feature renders the Verse Call Directory Extension unnecessary. It is acceptable to have both features enabled, but it is necessary to have only one enabled to see Verse People in iOS Caller ID.

Note: Some environments prohibit the Sync with Apple Contacts feature due to privacy or security concerns. The Call Directory Extension does not lend itself to these concerns and is therefore the recommended solution for iOS Caller ID integration in these environments.