HCL Traveler Companion FAQs

What is Traveler Companion and what can it do for me?

Traveler Companion is an iOS iPhone and iPad application that works with your HCL Traveler mail account to allow you to read encrypted HCL Notes mail on your Apple device. With Traveler Companion you can compose, reply to, and forward encrypted mail messages. All messages are encrypted using Notes standard encryption.

What is required to use Traveler Companion?

The requirements for Traveler Companion are:

iPhone or iPad running a supported iOS level. See the Traveler system requirements.
HCL Traveler mail account on your device.
HCL Traveler server that is at least version 9.0.1.3 with Apple encryption support enabled. If you're not sure if you meet these requirements, ask your Traveler or Domino administrator.
Notes ID file stored in either your mail file or an ID vault.

How do I install Traveler Companion?

Traveler Companion is available from the Apple App Store. The simplest way to install it is to use the App Store app on your device to search for Traveler Companion and then install HCL Notes Traveler Companion from its app entry.

Once Traveler Companion is installed, how do I configure it?

Open your Traveler mail account on your device, find an encrypted mail message, and activate the Traveler Companion link in it to launch Traveler Companion.
In the settings panel that is shown:
- Confirm the pre-defined server address is correct. The address typically should match the server address in your Traveler mail account settings.
- Provide your Traveler user name and password. This is the same user name and password that you use to visit the HCL Traveler server user page and is often the same as the user name and password specified in your HCL Traveler mail account settings on your device.

When your settings are saved, Traveler Companion is ready to use. When you activate a Traveler Companion link in an encrypted email, you are prompted for the password for the Notes ID stored in your mail file or ID vault. After you provide the password, Traveler Companion downloads and displays the encrypted email.

How do I know if I have a Notes ID available for decrypting mail messages? If I don't, what do I do?

For decryption to work, your Notes ID file must be either uploaded to the mail file or uploaded to the ID vault by your Domino administrator. If you are able to send and receive encrypted email from HCL iNotes, you should already have a Notes ID file available for Traveler. To check your Notes ID status and, if necessary, upload your Notes ID file to the mail file, complete the following steps.

From a computer where you run HCL Notes or have a copy of your Notes ID file, open http://yourserver/traveler from a web browser.
Note: If your server is using SSL, open https://yourserver/traveler.
Select Manage the Notes ID. If the page indicates that you already have a Notes ID available, skip the rest of the procedure.
Select Upload the Notes ID.
In the Notes ID File field, enter the location of your Notes ID file.
In the Password field, enter your Notes ID password.
Select Upload Notes ID.

How often do I need to enter my Notes ID password?

You provide your Notes ID password the first time you try to view an encrypted message. At that point, the password is saved in the iOS secure cache. You only provide the password again in the following situations:

Your password changes.
An event occurs that clears the iOS cache, such as powering off the device.
You close the Companion app by swiping up.
Your device is locked (either by you or automatically after a period of time set by your administrator) and you unlock the device. Then, the next time you try to view an encrypted message you are prompted to provide the password.

Note: As of HCL Notes Traveler Companion 10.0.0, there is Touch ID support for providing the Notes ID password when it is still stored in the secure iOS cache.

What do I do if my passwords change?

Depending on the security policies that your organization has in place, you may be required to change your passwords periodically. If your HCL Traveler password changes, update the HCL Traveler password in the Traveler Companion Settings panel to match. If you're Notes password changes, you are prompted to provide it the first time you try to decrypt a message after the change.

I have a support contract for HCL Traveler. What kind of support am I entitled to for Traveler Companion?

If you are having problems with the application, you are encouraged to contact HCL support to open a Case. Through the support process, we determine if the problem exists in the Traveler Companion app or the Traveler server. Server-related problems will be addressed, and fixes made available through the HCL support process. If your Case requires a fix to Traveler Companion, the fix will be considered for an updated version of Traveler Companion to be made available via the Apple App Store. Please note that the delivery schedule and process for obtaining Traveler Companion updates and fixes differs from HCL support, due to the Apple App Store being the distribution channel.

I think I've found a bug in Traveler Companion. What should I do?

If you think you have found a problem with Traveler Companion, contact HCL support to open a Case and describe the problem. If possible, collect a log from Traveler Companion when the problem happens and include this in the Case.

To access the log, launch Traveler Companion from the home screen and choose Help and Support. From the Support screen, press View Log and then press the forward button (the icon with an arrow) to e-mail the log to yourself or your administrator to include in the bug report.

Be sure to include a detailed description of what device you have, what behavior you are seeing and what you expected instead. For problems with the rendering of emails, screen shots are often helpful. You can take a screen shot on your Apple device by holding down the power button and pressing the home button at the same time.

If you are having problems configuring Traveler Companion, you should contact your HCL Traveler administrator first to ensure that your settings are correct.