What should I know about deleting and re-creating BlackBerry accounts?

There are several issues to be aware of when deleting and re-creating BlackBerry accounts.

Any time the account is deleted from a BlackBerry device, all of the user's data that was synced to the device from HCL Traveler will be deleted. When the account is re-created on the device, an initial sync will be preformed. Depending on the amount of data in the user's Notes database, this could take a significant amount of time to complete.

The following list provides details on the changes incurred when deleting an account. They will need to be reconfigured once the account is re-created.
Mail
  • The account Sync option for mail will be toggled ON by default
  • Only the default folders of Inbox and Sent will sync, any custom folders previously configured to sync will not
  • BES - Specific
    • Default NNE settings will be restored - for example, if you have enabled Domino Encryption for all outgoing mail from the device, this will no longer function
Calendar
  • The account sync option for the calendar will be toggled to ON by default
  • Customized calendar colors will be restored to default
  • If you chose to hide the calendar in the calendar view, that setting will be restored to default
  • If you chose a certain calendar as the target calendar for new entries, that setting will be restored to default
Contacts
  • The account sync option for your contacts will be toggled to ON by default
  • If you hid account contacts in your contacts view previously, that setting will be restored to default
  • Linked contacts will no longer be linked
  • Any speed dial designations will no longer be associated with contacts
To Do
  • The account sync option for To Do will be toggled to ON by default
  • The default Sort Order will be reset to display by Due Date

This list is provided for informational purposes and the behavior of the device is subject to change over time. HCL recommends contacting BlackBerry for the most accurate information concerning the behavior of the device when deleting and re-creating the account on the device.