Android troubleshooting
This section contains troubleshooting tips for Android users.
IBM Traveler client
Issue |
Solution |
---|---|
Problems installing the IBM Verse client. |
If you encounter a problem installing the IBM Verse for Android client, check:
|
Nothing happens after configuring your Android device. |
Pull down the notification bar to see the download progress. |
Download progress of |
The default Android browser does not support downloading from a site with a self signed SSL certificate. Connect to your server using HTTP or use a different application to download the installer. |
Verifying installation for the legacy Traveler client |
To ensure that you properly install and register
the IBM Traveler Client:
|
Verifying registration |
|
Verifying connections |
To verify your connection to the server:
|
Verifying authentication |
To verify your authentication with the server:
|
Verifying configuration |
To verify your configuration with the server:
|
Verifying contention |
To check other issues between the device
and the server:
|
Verifying security |
Security policies are an option that is enabled by the IBM Traveler administrator. To verify that a device is compliant with a mobile device security policy, see How do I view the security status of my Android device?. |
|
If you receive this message, you are trying to remove IBM Traveler using the Android Application manager. You cannot uninstall an application that has an active Android Device Administrator. To properly uninstall IBM Traveler, open the IBM® Traveler client and choose Menu > Tools > Uninstall application. This completely removes IBM Traveler and all associated data that has been synced. If you must remove IBM Traveler from the Android manage applications menu, then you must first deactivate the IBM Traveler Security administrator. From the home screen choose Menu > Settings> Location & Security > Select device administrators. Unselect IBM® Traveler Security. The application can now be removed normally. |
Issue |
Solution |
---|---|
Status icons |
AutoSync off; status nominal. AutoSync on; status nominal. Syncing with the server. Cannot reach the server. Battery is too low for AutoSync. No device connectivity. General error message. Device security problem, autosync and sync are disabled. Device is in flight mode so autosync and sync are disabled. |
Issue |
Solution |
---|---|
Duplicate mail or PIM data may appear on the device, but not on the server |
Perform a "replace data" operation
using the IBM Traveler client to resolve this issue. Follow these
steps:
|
Mail and calendar data is missing from the device after external storage card has been erased. |
If IBM Traveler has been configured to store
data on the external storage card, then this could occur if the folders
that contain this data are erased. To resolve this issue, perform
a "replace data" operation using the IBM Traveler client:
The data on the client will be restored with a copy of the server data. |