Clara can be very helpful in troubleshooting the most common error situations for which the Workload Automation Support Team is usually involved. Clara provides also useful links to technical notes, articles, L3 documentation available about issues and known limitations.
From the What can you do? conversation flow, select Troubleshooting.
The following options are available:
Why a job doesn't start? - You can understand why a job is not starting (available for WA only). See Why a job doesn't start.
Are there any jobs in error? - You can find any jobs in error in the daily plan (available for WA and WAz). See Are there any jobs in error?
Are there any jobs in late? - You can find any jobs in late in the daily plan (available for WA and WAz). See Are there any jobs in late?
Open a ticket - Clara provides you with a link to the Service Platform of your choice (available for WA and WAz). For details, see Open a ticket.
You can ask Clara why a job doesn't start. If the job doesn’t start because the job limit of the workstation is set to zero, Clara asks if you want to increase the limit. Also, Clara can recognize if the job doesn’t start because the agent is unlinked, stopped, if there are dependencies, or the job priority is set to zero. In all these situations, Clara asks if she can run an action for you, such as changing the priority, increasing the limit, and so on.
You can ask Clara if there are jobs in error. Clara will list all the jobs in error and ask you if you want to any.
You can ask Clara whether there are jobs in late. Clara will lists all the jobs in High Risk or Potential Risk.
When you select this action, Clara provides you with a link to the Service Platform of your choice. You can open the same link by clicking Open a ticket in the menu on the upper right corner of Clara window.
If you didn't specify your preferred Service Platform in your WA environment configuration file, Clara will inform you with a message.
For details about how to specify your Service Platform in your WA environment configuration file, see: Installing and Configuring Clara.