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Welcome to the HCL Sametime® 11.5 administration documentation
Troubleshooting
Troubleshooting and Support
Troubleshooting Sametime clients
Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime clients.
Locating the client workspace
Both HCL Sametime Connect and HCL Notes store user-specific data, including configuration data, preferences, and trace logs, in a workspace folder on the user's local hard drive or a network drive. To diagnose client issues, you might ask users to update or collect files in their workspace. Provide the information in this topic to users to help them locate their workspace.

Welcome to the HCL Sametime® 11.5 administration documentation
- Accessibility features for Sametime
  Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully. HCL® strives to provide products with usable access for everyone.
- What's new in HCL Sametime
  This section describes what's new in HCL Sametime® 11.5 and Sametime® Meetings 11.5.
- Checklist to deploy Sametime
  This section provides information on reviewing the checklist to deploy the Sametime clients.
- Planning
  This section describes the system requirements and server configurations needed for HCL Sametime 11.5.
- Installing
  This section provides information on installing and configuring the servers for HCL Sametime 11.5.
- Configuring
  This section provides information on configuring the servers for HCL Sametime 11.5.
- Securing
  This section provides information on securing HCL Sametime 11.5 environments.
- Administering
  This section provides information on administering HCL Sametime 11.5 environments.
- Troubleshooting
  Troubleshooting and Support
  - Troubleshooting the Community server
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Community server.
  - Troubleshooting the Proxy server
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Proxy server.
  - Troubleshooting the Meeting server
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Meeting server.
  - Kubernetes: Containers not starting due to Host not found
    Use this information on troubleshooting Sametime 11.5 Premium Meeting on Kubernetes - containers not starting due to "Host not found".
  - Troubleshooting Sametime clients
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime clients.
    - Collecting Sametime client configuration and logging Support data
    - Logging and Tracing on the Sametime Embedded and Connect Client
      You can provide these instructions to Sametime® Embedded and Connect Client users to enable tracing on their clients. Trace logs are stored in a workspace folder on the user's local hard drive or a network drive.
    - Locating the client workspace
      Both HCL Sametime Connect and HCL Notes store user-specific data, including configuration data, preferences, and trace logs, in a workspace folder on the user's local hard drive or a network drive. To diagnose client issues, you might ask users to update or collect files in their workspace. Provide the information in this topic to users to help them locate their workspace.
  - Troubleshooting MongoDB
- Migrating and Upgrading
  This section provides information on migrating and upgrading from an earlier Sametime release.
- Notices

Locating the client workspace

Both HCL Sametime Connect and HCL Notes store user-specific data, including configuration data, preferences, and trace logs, in a workspace folder on the user's local hard drive or a network drive. To diagnose client issues, you might ask users to update or collect files in their workspace. Provide the information in this topic to users to help them locate their workspace.

About this task

The workspace location varies depending on a number of factors, including the type of client, the operating system, and the product release.

Location of Sametime Client workspace by Operating System

Windows

Sametime Connect Client
C:\Users\user_name\AppData\Roaming\HCL\Sametime
Sametime Embedded Client (single user install path)
C:\Program Files\HCL\Notes\Data\workspace
Sametime Embedded Client (multi user install path)
C:\users\user_name\AppData\Local\HCL\Notes\Data\workspace

Mac OS (use keyboard combination "Cmd+Shift+Dot" to show hidden folders)

Sametime Connect Client
/Users/user_name/Library/Application Support/HCL Sametime Data
Sametime Embedded Client
/Users/user_name/Library/Application Support/HCL Notes Data/Expeditor/Applications

For more information, see the topics on Notes installation directories in the Domino Administration documentation.

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