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Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
Troubleshooting in the UI Test perspective
You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
Unable to open a browser for the Web UI test playback
When you play back a Web UI test, the test fails occasionally before HCL OneTest™ UI opens a browser.

Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
- Troubleshooting in the UI Test perspective
  You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
  - Support information for HCL OneTest™ Studio
    IBM® Rational® Support provides information about software issues, including technotes, tips, and workarounds.
  - Frequently Asked Questions
    This document answers some of the common queries in mobile testing.
  - Unable to play back Web UI tests when certain web applications are redirected to a different URL
    When you record a Web UI test and enter the URL of the web application that you want to test, the application might be redirected to a different URL. When you play back this recorded Web UI test, the playback fails.
  - Unable to open a browser for the Web UI test playback
    When you play back a Web UI test, the test fails occasionally before HCL OneTest™ UI opens a browser.
  - Unable to run a distributed test with the Save as option
    When you use Run Distributed Tests for Web UI tests, and you select the Save as option to save the test assets as an AFT Suite in an XML file, the playback does not initiate.
  - Unable to verify content in a Windows test
    When you play back a Windows test with a content verification point, the test fails to verify the text content.
  - HCL OneTest™ UI error messages
    This section provides information about error messages that you might encounter with HCL OneTest™ UI. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
- Troubleshooting in the Functional Test perspective
  In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.

Unable to open a browser for the Web UI test playback

When you play back a Web UI test, the test fails occasionally before HCL OneTest™ UI opens a browser.

Cause

The Web UI test playback fails if the IP address of the workbench URL, which is automatically detected by the playback process, is incorrect.

Resolution

Click the Display workbench URL to connect or reconnect a device icon on the toolbar.
The Workbench URL dialog is displayed.
Select an alternate URL from the options available in the Workbench URL drop-down list.
Click Close.
Play back the test.