Home
Troubleshooting
While working with HCL OneTest™ API, you might encounter some problems that you can easily troubleshoot.
Troubleshooting: transports, tests, and resources
Workarounds and solutions for transport diagnostics, creating and running tests, and saving and renaming objects are contained in this topic.
Troubleshooting: Messages
You can use a workaround to a problem that you might encounter when you work with message fields.

Troubleshooting
While working with HCL OneTest™ API, you might encounter some problems that you can easily troubleshoot.
- Troubleshooting: Installation and configuration
  You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running HCL OneTest™ API.
- Global problem notifications
  Problems can occur at a time when HCL OneTest™ API cannot display an error message. Instead, a warning icon is displayed. Double-clicking the icon reveals a list of errors.
- Working with HCL OneTest™ API logs
  To configure the HCL OneTest™ API logs, including those for the RunTest command when run from the command line, update the HCL OneTest API logging properties file.
- Working with HCL OneTest™ API Agent logs
  To configure the HCL OneTest™ API Agent logs, including those for the RunTests command when run from the command line, update the HCL OneTest API Agent logging properties file.
- Working with RQMAgent logs
  To configure the RQMAgent logs, update the RQMAgent logging properties file.
- Locating the logging properties files
  When you install HCL OneTest™ API, HCL OneTest API Agent, or HCL® Quality Server including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
- Logging references
  You can use the following list of logging-related information to help you find information about the logs that are supported by HCL OneTest™ API. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
- Debugging failed Windows™ services
  If one of the programs fails to start as a Windows™ service, it can be difficult to determine the cause. Typically the service fails to start but gives no indication of why. The Windows Event log has nothing useful and the process might not have created its log file.
- Troubleshooting: Installation and configuration
  You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running HCL OneTest™ API.
- Troubleshooting: transports, tests, and resources
  Workarounds and solutions for transport diagnostics, creating and running tests, and saving and renaming objects are contained in this topic.
  - Debugging with the JVM console
    You can use the HCL OneTest™ API JVM console to debug any errors that might occur while you are working with HCL OneTest API.
  - Limitations of topology discovery
    You must be aware of certain limitations in Topology discovery.
  - Limitations of packet capture
    You must be aware of certain limitations of packet capture.
  - WSDL versioning considerations
    Managing WSDL versions is a common problem that is faced by web services developers. Some guidance is provided to help address the problem.
  - Troubleshooting: COBOL copybook schemas
    You can use a workaround to problem that you can encounter after you import a COBOL copybook schema into HCL OneTest™ API.
  - Troubleshooting: WSDL schemas
    You can use some workarounds to problems that you might encounter during and after the import of a WSDL schema into HCL OneTest™ API.
  - Troubleshooting: Messages
    You can use a workaround to a problem that you might encounter when you work with message fields.
  - Troubleshooting: Rational® Quality Manager
    You can use workarounds to common problems that you might encounter when you work with Rational® Quality Manager.
- Troubleshooting: HCL OneTest™ API Agent
  You can use workarounds to common problems that you might encounter when you install and run the HCL OneTest™ API Agent.
- Troubleshooting: HCL® Quality Server
  You can use workarounds to troubleshoot common problems that you might encounter when you use HCL® Quality Server.
- Troubleshooting: HCL OneTest™ Virtualization
  You can use workarounds to common problems that you might encounter when you use HCL OneTest™ Virtualization.
- Troubleshooting: Software AG webMethods
  You can use workarounds to problems that you might encounter when you use the Software AG webMethods.
- Troubleshooting: Websphere MQ
  You can use workarounds to problems that you might encounter when you use IBM® WebSphere® MQ with HCL OneTest™ API.
- Troubleshooting: WebSphere® Application Server
  You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Application Server products with HCL OneTest™ API.
- Troubleshooting: WebSphere® Portal
  You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Portal products with HCL OneTest™ API.
- Troubleshooting: TIBCO
  You can use workarounds to common problems that you might encounter when you are testing TIBCO products in HCL OneTest™ API.
- Troubleshooting: Java™ method transport
  You can use workarounds to common problems that you might encounter when you use the Java™ method transport of HCL OneTest™ API.
- Troubleshooting: Java™ applications that use JDBC
  You can use workarounds to problems that you might encounter when you test Java™ applications in HCL OneTest™ API.
- Troubleshooting: HTTP and Web Services
  You can use workarounds to common problems that you might encounter when you use HTTP and Web Services.
- Troubleshooting: TCP UDP sockets
  You can use workarounds to common problems that you might encounter when you use TCP and UDP transports.
- Troubleshooting: Testing on IBM® z/OS®
  You can use workarounds to common problems that you might encounter when you use IBM® z/OS® with HCL OneTest™ API.

Troubleshooting: Messages

You can use a workaround to a problem that you might encounter when you work with message fields.

Table 1. Troubleshooting messages
Solutions and workarounds to problems with messages
Problem	Resolution
In a HCL OneTest™ API message, the Open Field Value on a ByteArray field shows incorrect data. If you are using a character set such as EDCDIC, the text shows different characters than expected.	Review the content of the file that you are using to load into the message field. The content must be pure binary data and not an ASCII representation of the data because HCL OneTest™ API displays binary data as pairs of ASCII hex data. Use the Save Field Value option in a binary field to save the binary content to file. If your file contains ASCII representation of hex data, copy the data to insert it into a binary message field. If you copy from a binary field to create the file, use copy to read it in again.