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Troubleshooting
While working with HCL OneTest™ API, you might encounter some problems that you can easily troubleshoot.
Logging references
You can use the following list of logging-related information to help you find information about the logs that are supported by HCL OneTest™ API. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
Locating the logging properties files
When you install HCL OneTest™ API, HCL OneTest API Agent, or HCL® Quality Server including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.

Troubleshooting
While working with HCL OneTest™ API, you might encounter some problems that you can easily troubleshoot.
- Troubleshooting: Installation and configuration
  You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running HCL OneTest™ API.
- Global problem notifications
  Problems can occur at a time when HCL OneTest™ API cannot display an error message. Instead, a warning icon is displayed. Double-clicking the icon reveals a list of errors.
- Working with HCL OneTest™ API logs
  To configure the HCL OneTest™ API logs, including those for the RunTest command when run from the command line, update the HCL OneTest API logging properties file.
- Working with HCL OneTest™ API Agent logs
  To configure the HCL OneTest™ API Agent logs, including those for the RunTests command when run from the command line, update the HCL OneTest API Agent logging properties file.
- Working with RQMAgent logs
  To configure the RQMAgent logs, update the RQMAgent logging properties file.
- Locating the logging properties files
  When you install HCL OneTest™ API, HCL OneTest API Agent, or HCL® Quality Server including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
- Logging references
  You can use the following list of logging-related information to help you find information about the logs that are supported by HCL OneTest™ API. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
  - Locating the logging properties files
    When you install HCL OneTest™ API, HCL OneTest API Agent, or HCL® Quality Server including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
  - Working with HCL OneTest™ API logs
    To configure the HCL OneTest™ API logs, including those for the RunTest command when run from the command line, update the HCL OneTest API logging properties file.
  - Working with HTTP/TCP proxy logs
    To configure the HTTP/TCP proxy logs, update the proxy logging properties file.
  - Working with HCL OneTest™ API Agent logs
    To configure the HCL OneTest™ API Agent logs, including those for the RunTests command when run from the command line, update the HCL OneTest API Agent logging properties file.
  - Working with RQMAgent logs
    To configure the RQMAgent logs, update the RQMAgent logging properties file.
  - Debugging with the JVM console
    You can use the HCL OneTest™ API JVM console to debug any errors that might occur while you are working with HCL OneTest API.
- Debugging failed Windows™ services
  If one of the programs fails to start as a Windows™ service, it can be difficult to determine the cause. Typically the service fails to start but gives no indication of why. The Windows Event log has nothing useful and the process might not have created its log file.
- Troubleshooting: Installation and configuration
  You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running HCL OneTest™ API.
- Troubleshooting: transports, tests, and resources
  Workarounds and solutions for transport diagnostics, creating and running tests, and saving and renaming objects are contained in this topic.
- Troubleshooting: HCL OneTest™ API Agent
  You can use workarounds to common problems that you might encounter when you install and run the HCL OneTest™ API Agent.
- Troubleshooting: HCL® Quality Server
  You can use workarounds to troubleshoot common problems that you might encounter when you use HCL® Quality Server.
- Troubleshooting: HCL OneTest™ Virtualization
  You can use workarounds to common problems that you might encounter when you use HCL OneTest™ Virtualization.
- Troubleshooting: Software AG webMethods
  You can use workarounds to problems that you might encounter when you use the Software AG webMethods.
- Troubleshooting: Websphere MQ
  You can use workarounds to problems that you might encounter when you use IBM® WebSphere® MQ with HCL OneTest™ API.
- Troubleshooting: WebSphere® Application Server
  You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Application Server products with HCL OneTest™ API.
- Troubleshooting: WebSphere® Portal
  You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Portal products with HCL OneTest™ API.
- Troubleshooting: TIBCO
  You can use workarounds to common problems that you might encounter when you are testing TIBCO products in HCL OneTest™ API.
- Troubleshooting: Java™ method transport
  You can use workarounds to common problems that you might encounter when you use the Java™ method transport of HCL OneTest™ API.
- Troubleshooting: Java™ applications that use JDBC
  You can use workarounds to problems that you might encounter when you test Java™ applications in HCL OneTest™ API.
- Troubleshooting: HTTP and Web Services
  You can use workarounds to common problems that you might encounter when you use HTTP and Web Services.
- Troubleshooting: TCP UDP sockets
  You can use workarounds to common problems that you might encounter when you use TCP and UDP transports.
- Troubleshooting: Testing on IBM® z/OS®
  You can use workarounds to common problems that you might encounter when you use IBM® z/OS® with HCL OneTest™ API.

Locating the logging properties files

When you install HCL OneTest™ API, HCL OneTest™ API Agent, or HCL® Quality Server including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.

HCL OneTest™ API

You can find it-logging.properties in the home installation directory of HCL OneTest™ API. HCL OneTest™ API uses this file to control logging in the following scenarios:

When you run tests from the HCL OneTest™ API GUI.
When you run tests by using RunTests from the command line.
When you start HCL OneTest™ API from the command line with the -console option.

HCL® Quality Server and the HTTP/TCP Proxy

The proxy-logging.properties file is located at the httptcp folder under the HCL® Quality Server home installation directory. This file controls the logging for the HTTP/TCP proxy. There is no console to view the logs for the proxy, but you can run the proxy from the command line if needed, and use console logging to view the log messages in the command window.

HCL OneTest™ API Agent

The agent-logging.properties and it-logging.properties files are located at the home installation directory of HCL OneTest™ API Agent. The agent-logging.properties file controls the logging for both the agent process and any engine processes it starts, and the it-logging.properties file controls the logging for tests that are run by using RunTests from the agent command line.

RQMAgent

The RQMAgent provided by HCL OneTest™ API uses the rqmagent-logging.properties file to control logging for tests started from Rational® Quality Manager. This file is located at the home installation directory of HCL OneTest™ API.