Reporting a problem

About this task

If you experience a problem with the HCL Nomad Application, follow these steps to report the issue to HCL Support.

Procedure

  1. If the problem is reproducible, enable Verbose Logging in the Apple device Settings > HCL Nomad settings menu.
  2. If the problem effects configuration or ability to launch HCL Nomad, then also enable Startup in the Apple device Settings > Apps > HCL Nomad settings menu.
  3. Reproduce the issue with HCL Nomad. Take screen shots of any errors, unexpected behaviors, etc.
  4. In HCL Nomad select Menu > Help > Generate Problem Report to collect the HCL Nomad diagnostic data.
  5. If the problem effects configuration or ability to launch HCL Nomad, then simply restart the HCL Nomad Application to generate a problem report (requires Startup debugging enabled, see step 2).
  6. In HCL Nomad select Menu > Help > Report a Defect An email composition window pops up.
    Note: HCL Verse or a configured email client is required for the Report a Defect feature to work.
  7. In the draft window, enter a detailed problem description, attach any relevant screen shots, and attach the HCLNomadPR_datetime.zip file before you hit send.
    Note: The email is sent to HCL Support by default.
  8. If the problem effects configuration or ability to launch HCL Nomad, then use the device Files app to locate the problem report, On My iPad or iPhone > HCL Nomad > HCLNomad_startup.zip. Long press on the file and select Share, from the share menu you can select e-mail and send the file to HCL support.
  9. If the problem is a crash, please include the crash report from the device when reporting a problem. From the Apple device Settings > Privacy and Security > Analytics & Improvements > View Analytics Logs. Select the most recent HCL Nomad *.ips file(s), select the Share icon and e-mail the file(s) to HCL Support.
  10. Disable Verbose Logging and Startup in the Apple device Settings > Apps > HCL Nomad settings menu.