Introduction Guide

This guide provides an overview of HCL BigFix CLM that includes the following sections.

• BigFix CLM Features
• BigFix CLM Architecture
• BigFix CLM Roles
• BigFix CLM End-User View

This document is intended for users like developers, administrators, Business heads, Operations Manager, Delivery heads and many more, who will be responsible for the following:

• Developing service request forms.
• Using APIs to consume BigFix CLM services.
• Defining process workflows in the tool
• Configuring BigFix CLM
• Provisioning/decommissioning Infrastructure resources, Approving the service requests, Viewing reports.
• Sales and Presales discussion.

The following documents can be referenced in addition to this guide for further information on BigFix CLM.

• BigFix CLM User Guide
• BigFix CLM Installation Guide
• BigFix CLM Configuration Guide - Admin Module
• BigFix CLM Configuration Guide - Provider Module – Part 1
• BigFix CLM Configuration Guide - Provider Module – Part 2
• BigFix CLM Troubleshooting Guide
• BigFix CLM Developer Guide
• BigFix CLM API Guide