Demo Videos

HCL BigFix Service Management: Demo Videos

These demos illustrate how HCL BigFix Service Management uses predictive insights, generative AI, and agentic automation across service management workflows, helping teams improve efficiency, consistency, and decision-making throughout the service lifecycle.

• Writing Assistant

• Smart Routing

• Predictive Insights

• Intelligent Triage

• Context-Aware Knowledge and Communication

• Intelligent Search Query Builder

• Resolution Time Predictor

• Ticket Similarity Detector

• Potential High Priority Case Detector

• Incident Trend and Root Cause Analyzer

• Sentiment Analysis

• Intelligent Risk Advisory

• Standard Change Recommendation

• Cognitive Virtual Assistant

• Operations Assistant