Welcome
Get Started
Follow these steps to learn about, deploy, configure, and start using HCL CDP.
Fixed Defects

Get Started
Follow these steps to learn about, deploy, configure, and start using HCL CDP.
- About HCL CDP
  HCL Customer Data and Experience Platform (CDP) is a powerful, AI-driven platform that unifies customer data across channels to deliver real-time, actionable insights. Designed for enterprise scale, it enables hyper-personalized engagement, predictive analytics, and seamless integration with your existing MarTech stack.
- System Requirement and Compatibility
  System requirements and compatibility for HCL CDP. Also learn about the supported browsers and minimum resolution for the service.
- What's New in HCL CDP v26.1.0.IF02
  In this release, we've introduced some new features and changes to some existing features or functionality.
- Fixed Defects
- Known Issues
- Known Limitations
- Contact and Support
  Guidelines for Efficiently Resolving Issues with HCL Technical Support.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Fixed Defects

The following sections list the defects fixed in each release.

Fixed Issues in 26.1.0.IF02


Issue ID	Description
HMA-417724	Trends can now be plotted in Analytics > Trends for a Batch segment that is created with an event name condition. The error that occurred in both the UI and the API is resolved.
HMA-418671	Resolved an issue where users were unable to add a customer property during offline ingestion.
HMA-417241	Resolved an issue where Live Events and the Customer One View page did not display customer profiles.
HMA-420688	Resolved an issue where demographics data that is available in the database and in the expanded view was not plotted in the COV demographics graph.
HMA-420345	Resolved an issue where draft segments were exporting files and could not be paused.
HMA-416302	Resolved an issue where a Real-time Segment with an empty event group could be saved and then moved to a failed draft state.
HMA-415719	Fixed the Retargeting Segment rule builder so that a rule is applied correctly after an aggregate is selected and then deselected.
HMA-420320	Resolved an issue where a profile metadata CSV upload could not proceed, because the validation error remained even after the reported fields were corrected.
HMA-414959	Fixed the Activity Log filter so that the canvas no longer renders blank nodes and loads without a long delay when Reset all is selected.
HMA-416271	Resolved an issue where CDP segments that are created using the MaxAI Segmentation Agent failed to export.
HMA-412301	Resolved an issue where demographics data in the COV dashboard did not display on the world map when multiple country codes were used.

Fixed Issues in 26.1.0.IF1


Issue ID	Description
HMA-416748	Real-Time Segments (RTS) containing additional data sources (such as transactions and demographics) alongside events can now be created or edited successfully.
HMA-414691	In RTS using Action & Inaction event flows, audience counts now correctly reflect the does/does not property filter.
HMA-413754	MaxAI segment rules can now be edited after creation.
HMA-413694	MaxAI prompts using relative date references (such as "today" and "tomorrow") now generate valid queries without applying the `LOWER` function to timestamp fields.
HMA-414089	Segments created via MaxAI Agentic Segmentation can now be renamed and are no longer locked to system-generated default names.
HMA-411557	Identify events for new user logins are now properly stitched.
HMA-410065	In the COV Activity Log, channel, product, and event filters can now be cleared directly without switching tabs or refreshing the page.
HMA-407938	Selecting the Contact Date Based Export option now generates an Excel file populated with data.
HMA-416271	CDP segments created using the MaxAI Segmentation Agent can now be exported successfully.

Fixed Issues in 26.1.0


Fixed Issues	Description
HMA-409031	Removed the Connected Channels section from the Segment Details page for segments sourced from Funnels to prevent user confusion.
HMA-409026	Resolved an issue where the Enable/Disable toggle was unresponsive for segments created through the Funnel module.
HMA-409021	Hidden non-functional filter icons in the Funnel Event selection UI to improve the user interface experience.
HMA-412754	Updated the Engagement Dashboard to remove unnecessary Compare Metrics and corrected data alignment for active and targeted users.
HMA-409922	Fixed a data population error where Product Holding and Closed Product information failed to display in the Customer One View (COV) section.
HMA-398256	Resolved an issue where the MAXAI button was not clickable onCDP pages within the platform.
HMA-397793	Fixed a conflict between the CDP "Need Help" option and theplatform-level help menu.
HMA-398312	Corrected UI alignment and text color issues within the combinedchart visualizations.
HMA-398313	Fixed layout issues on the Dashboard Listing page, including mis-placed menus and button states.
HMA-391505	The Live Events service must be manually restarted to view Live Events when using the JSSDK.