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IBM mail support for Microsoft Outlook (Using)
Use IBM® mail support for Microsoft™ Outlook to access your IBM Notes® mail with your Microsoft Outlook client.
Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
Troubleshooting tips
See these tips for troubleshooting various issues with IBM mail support for Microsoft Outlook (IMSMO).
Troubleshooting startup issues, display issues, or crashes
Startup issues, display issues, or crashes are often caused by an incompatible video configuration.

IBM mail support for Microsoft Outlook (Using)
Use IBM® mail support for Microsoft™ Outlook to access your IBM Notes® mail with your Microsoft Outlook client.
- Accessibility features for IBM® mail support for Microsoft™ Outlook
  Accessibility features assist users who have a disability, such as restricted mobility or limited vision, to use information technology content successfully.
- Downloading the software
  To obtain the latest software, download the IMSMO - IBM mail support for Microsoft Outlook eAssembly from the Passport Advantage site.
- Client requirements
  Make sure that your computer complies with the system requirements to use IBM® Mail support for Microsoft™ Outlook. In addition, make sure that you set required settings in Microsoft Outlook and IBM Notes®.
- Supported languages
  The IBM® mail support for Microsoft™ Outlook client supports the following languages:
- Setting up IBM® mail support for Microsoft Outlook
  Read the requirements. Then, install and setup IBM® mail support for Microsoft™ Outlook.
- Using IBM mail support for Microsoft Outlook
  IBM® mail support for Microsoft™ Outlook (IMSMO) provides you with Mail, Calendar, and Contacts features so that you can work with your IBM Notes® mail directly in your Microsoft Outlook interface.
- Troubleshooting, known limitations, and restrictions
  This section provides helpful troubleshooting tips, known limitations, and restrictions.
  - Troubleshooting tips
    See these tips for troubleshooting various issues with IBM mail support for Microsoft Outlook (IMSMO).
    - Troubleshooting installation or configuration
      Use these tips to troubleshoot installation or configuration issues.
    - Troubleshooting connectivity or synchronization issues
      Use these tips to troubleshoot connectivity or synchronization issues.
    - Troubleshooting startup issues, display issues, or crashes
      Startup issues, display issues, or crashes are often caused by an incompatible video configuration.
    - Troubleshooting calendar problems
      Use these tips to troubleshoot calendar problems.
    - Troubleshooting mail attachments
      See these tips for troubleshooting issues with mail attachments.
    - Troubleshooting other problems
      Use these tips to troubleshoot miscellaneous problems not covered in other topics.
    - Importing the server certificate
      If you can't connect to your mail using IBM® mail support for Microsoft™ Outlook, and you get certificate errors when you use Microsoft Internet Explorer to connect to IBM iNotes®, use this procedure to import the server certificate to resolve the problem.
  - Known limitations
    This section describes known limitations in the current release and provides workarounds if available.
  - Self help
    Technote 1998662 provides hypertext links that you can click to automatically execute some actions that help fix or troubleshoot common issues.
  - Reporting a problem
    If you can't resolve a problem with IBM mail support for Microsoft Outlook, you can report it to Support.

Troubleshooting startup issues, display issues, or crashes

Startup issues, display issues, or crashes are often caused by an incompatible video configuration.

Various symptoms can indicate an incompatible video configuration, including:

Outlook hangs on startup with the message Processing or Loading profile...
Display issues occur.
Outlook crashes.

Typically you can correct these problems by disabling hardware acceleration. See Technote 1998662 for an automatic way to do so.