Troubleshooting Sametime in iNotes
If instant messaging icons do not display in IBM® iNotes® mail and the contact list, you look for causes.
About this task
Check the following:
- The IBM Sametime® server is running.
- All the ST**** services are running. Check the control panel - services; all ST**** services should be running when the Sametime server has fully started. If there are ST**** services not running, start STCommunity server first. If this service cannot be started, check the network connections and the Sametime server log file.
- Make sure the user has enabled Instant Messaging in Preferences.
- Make sure the user's Person document has been set up with the Sametime server names.
- Use the http:// protocol only for the Sametime server.
To identify the current Sametime server version
About this task
The instant messaging integration features rely on the ability of the browser to directly communicate with the Sametime server. This means that the fully-qualified Internet hostname of the Sametime server must be resolvable from the browser, for example, the fully qualified Internet hostname for an IBM Domino® server named IM/Renovations might be im.renovations.com.
Therefore, either DNS must be able to resolve this address or it must be resolved to the proper IP address by some other mechanism, such as editing the local operating system's hosts file.