Event-related documents

When an event occurs, an Event Report is generated. Information in the Event Report is obtained from other sources or documents.

You need to understand these documents in order to use them to help you resolve events quickly and efficiently.

• The Event Report document displays when you open an event. The information in the Event Report pertains to a particular, specified occurrence of an event. The Event Report contains event information such as the event detail, one or more Probable Cause statements, Possible Solution statements, Corrective Action statements, the event severity, date and time the event occurred, and other related information.
• The Server and Addin Task Event document contains general event detail such as event type, subtype, severity, Addin Task name, and value. This document may also reference information that is stored Modular documents. Referenced information includes the Probable Cause, Possible Solution, and Corrective Action statements. The Server and Addin Task Event document can reference multiple Probable Cause, Possible Solution and Corrective Action statements for one event, and these referenced statements are stored as Lotus® entries or Custom entries. This document does not display when an event occurs, instead, DDM stores information about an event and the information from the Server and Addin Task document is included on the Event report when an actual event occurs.

  If you want to modify a Probable Cause, Possible Solution or Corrective Action statement for a particular event, you can make that modification on the Server and Addin Task Event document. The modification would apply to the Lotus®, Custom, or Stock entry you chose, and the modification would appear on new Event Reports for that event only. The modification would not apply to Event Reports generated before the change was made.

• Modular documents are the reference documents for the Probable Cause, Possible Solution, and Corrective Actions statements. Every Probable Cause, Possible Solution, and Corrective Action statement has a corresponding Modular document. When you create a Server and Addin Task Event document, the Probable Cause, Possible Solution, and Corrective Action statements that you choose to include in the document are referenced from Modular documents. The benefit of using Modular documents is that you only need to define these statements once, and you can then use them multiple times for any number of events. If you modify a Probable Cause, Possible Solution, or Corrective Action statement in a Modular document, that is a global modification because the information is applied to every Server and Addin Task document that references that modified statement.

  All of the Domino® generated Probable Cause, Possible Solution, and Corrective Actions documents that ship with Domino® are enabled by default.