Troubleshooting: Remove an HCL Digital Experience profile | HCL Digital Experience

View troubleshooting information for creating an HCL Digital Experience profile.

Each potential step in the configuration is included. Because the steps vary depending on your selections, the steps are not numbered. Find the step that failed to learn more about correcting and recovering from the failure. If you need to change a value that you entered in the wizard, then you must run the configuration again.

Tip: If you must go through the wizard again, download the wizard selections that you made to save time. Then, cancel the configuration. Start the process over and upload your saved selections. Correct or enter values for the parameters that caused the failure.

Manual Step: Prepare your system

About this task:
Table 1. Appropriate actions for step: Prepare your systemIf you must run a configuration again, the table helps you determine what actions are appropriate.
Actions Notes®
Run the step again Not applicable
Skip the step If this step was successful, you can skip it if you run the configuration process again.
Clean up step None required

Remove portal node from cluster

About this task:
Table 2. Appropriate actions for step: Remove portal node from clusterIf you must run a configuration again, the table helps you determine what actions are appropriate.
Actions Notes®
Run the step again If this step fails, you can run this step again after you clean up the issue.
Skip the step If this step was successful, you can skip it if you run the configuration process again.
Clean up step Review removeNode.log in wp_profile/logs for any failures that are indicated by the words "exception" or "error."

Remove portal profile

About this task:
Table 3. Appropriate actions for step: Remove portal profileIf you must run a configuration again, the table helps you determine what actions are appropriate.
Actions Notes®
Run the step again If this step fails, you can run this step again after you clean up the issue.
Skip the step If this step was successful, you can skip it if you run the configuration process again.
Clean up step
  1. Use the manageprofiles command to remove the profile.

    The command file is in the app_server_root/bin directory. The command file is a script that is named manageprofiles.sh|bat.

    Example:
     /opt/IBM/WebSphere/AppServer/bin/manageprofiles.sh -delete 
 -profileName profile_name
  2. Manually delete the profile directory only if the manageprofiles -delete command completes successfully.

The manageprofiles command creates a log for every profile that it creates, deletes, or augments. If the manageprofiles -delete command does not complete successfully, review the logs that are named profile_name_create.log and profile_name_augment.log in install_root/logs/manageprofiles.

Stop the deployment manager

About this task:
Table 4. Appropriate actions for step: Stop the deployment managerIf you must run a configuration again, the table helps you determine what actions are appropriate.
Actions Notes®
Run the step again Run this step again, only if you are running the configuration again and removing the deployment manager profile.
Skip the step Do not skip this step, if you are running the configuration again to remove the deployment manager profile. The deployment manager must be stopped to remove the deployment manager profile.
Clean up step None required

You can check the status of the deployment manager by running server-status.sh|bat

Remove the deployment manager profile

About this task:
Table 5. Appropriate actions for step: Remove the deployment manager profileIf you must run a configuration again, the table helps you determine what actions are appropriate.
Actions Notes®
Run the step again If this step fails, you can run this step again after you clean up the issue.
Skip the step If this step was successful, you can skip it if you run the configuration process again.
Clean up step
  1. Use the manageprofiles command to remove the profile.

    The command file is in the app_server_root/bin directory. The command file is a script that is named manageprofiles.sh|bat.

    Example:
     /opt/IBM/WebSphere/AppServer/bin/manageprofiles.sh -delete 
 -profileName profile_name
  2. Manually delete the profile directory only if the manageprofiles -delete command completes successfully.

The manageprofiles command creates a log for every profile that it creates, deletes, or augments. If the manageprofiles -delete command does not complete successfully, review the log named delete.log in install_root/logs/dmgr_01.