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Administering Connections V5.5Welcome to the IBM Connections V5.5 documentation. IBM Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and supportTo isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including IBM Connections™.
Contacting HCL SupportHCL Support assists with product defects, answers FAQs, and helps users resolve problems with the product.
Resolving a problem without Support toolsFollow these steps to troubleshoot the problem without using HCL tools.

Resolving a problem without Support tools

Follow these steps to troubleshoot the problem without using HCL tools.

Before you begin

Use this procedure if you do not want to use the HCL support tools, which are tools that automate the process of running traces and collecting the necessary data from your system.

About this task

To resolve the problem without using support tools, complete the following steps:

Procedure

Review common troubleshooting issues in Troubleshooting tips.
To find out more about the cause of the problem, look up the error message being generated in the Error message reference.
Search for technotes that describe the data that you must gather before you open a problem management record (PMR). This will expedite the Support process and get the problem resolved more quickly. See Search for Support technotes on collecting IBM Connections data.

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