Anti-virus error messages
Use the codes included in the error messages generated by IBM Connections™ to identify problems with the Anti-Virus service plug-in and find their solutions.
Anti-virus service plug-in errors
The following error messages are generated by the Anti-virus service plug-ins:| Message | Cause | Solution |
|---|---|---|
| CLFAQ0001E: Unable to access file {0} | The plug-in cannot find the file to scan. | Verify the file name and then try again. |
| CLFAQ0002E: Error raised communicating with virus scanner: {0} | The plug-in could not connect to the scanner. For example: my.scanner.com. | Verify that the scanner is running and the network connection is good. |
| CLFAQ0003E: Property {0} missing from scanner initialisation data | A required property, identified by {0}, is not in the <avFilter> XML block of the configuration file. | Add the property to the to the <avFilter> XML block in the LotusConnections-config.xml file. |
| CLFAQ0004E: ICAP error processing content: {0} | There was a problem processing the content of the ICAP header. | Make sure you are providing the appropriate content in the header. |
| CLFAQ0005E: Unknown Host: {0} | The code was unable to find the antivirus server. | First, check that the antivirus server is online and reachable by the Lotus® connections Server. Secondly, check the DNS server to ensure that the hostname/domain used for the antivirus server is pointing to the correct machine. Also ensure that the antivirus machine is running. |
| CLFAQ0006E: ICAP error null response | The antivirus server did not return any response at all. | Indicates a possible connection problem and/or anti-virus server problem. The virus scanner might have crashed, for example. |
| CLFAQ0007E: ICAP error first read timeout: {0} | Indicates that the anti-virus server is a bit slow or overloaded or there is some sort of network issue. | If you see this error once in a while, it is OK to ignore it. However, if the logger has a lot of timeouts and virus scanning fails, then there is a problem. In this case, check to make sure that the antivirus server is actually running and reachable by the Connections servers. |
| CLFAQ0008E: General error with connecting to a server: {0} | A generic error that is displayed when the code is unable to connect to the antivirus server due to some unexpected error. | First, check that the antivirus server is online and reachable by the Lotus connections Server. Secondly, check the DNS server to ensure that the hostname/domain used for the antivirus server is pointing to the correct machine. Also ensure that the antivirus machine is running. |
| CLFAQ0009E: ICAP error second read timeout: {0} | Indicates that the anti-virus server is a bit slow or overloaded or there is some sort of network issue. | If you see this error once in a while, it is OK to ignore it. However, if the logger has a lot of timeouts and virus scanning fails, then there is a problem. In this case, check to make sure that the antivirus server is actually running and reachable by the Connections servers. |
| CLFAQ0010E: ICAP error incomplete response: {0} | The antivirus server did return something, but the response was incomplete. | Check to make sure that the antivirus server is actually running and reachable by the Connections servers. |
| CLFAQ0011E: Unsupported connection type: [tls] | The current code does not support connecting to the antivirus scanner using TLS. | Disable TLS. |
| CLFAQ0012I: ICAP Headers: {0} | This informational message is provided for debugging, since the code can sometimes misinterpret the ICAP headers. | Use this message to secure a log of what the headers actually are so you can figure out what happened. |