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Managing change and releases
Learn how to manage change and release in the product.
Using HCL Compass ALM
The application lifecycle management (ALM) packages and ALM schema provide out-of-the-box solutions for ensuring ALM best practices in your new or existing HCL Compass change management system.
Managing work
The work records contained in the ALMWork package provide a way of keeping track of the requests and tasks that must be addressed.
Working with roles and process
Role definitions can be used to determine what actions each user is allowed to perform on a project.
Marking a request as duplicate completed

Managing change and releases
Learn how to manage change and release in the product.
- Using your HCL Compass Web client
  HCL Compass Web is a browser-based interface to HCL Compass that runs on Windows, the UNIX system, and Linux. You can track defects and change requests in HCL Compass Web through this interface. When a session times out, you can re-authenticate and continue where you left off because the state of the user interface is retained.
- Using the HCL Compass Client
  Use the HCL Compass Client to submit, modify, and track change requests and to analyze project progress.
- Using HCL Compass for Windows® client
  You can use HCL Compass to perform daily activities after the schema developer and administrator define and set up the schema, schema repository, and user database.
- Using HCL Compass ALM
  The application lifecycle management (ALM) packages and ALM schema provide out-of-the-box solutions for ensuring ALM best practices in your new or existing HCL Compass change management system.
  - Overview
    An ALM schema provides the capabilities for security, governance, traceability, and workflow management.
  - Getting started for administrators
    Administrators can define roles and processes for each project, as well as security policies to allow access to projects.
  - Working with projects
    All work in the ALM schema is organized by a Project. The Project can help provide the context, access control, and security model for your work.
  - Managing work
    The work records contained in the ALMWork package provide a way of keeping track of the requests and tasks that must be addressed.
    - Overview of ALM work process
      In the ALM work process, requests are resolved by completed tasks and activities.
    - Working with roles and process
      Role definitions can be used to determine what actions each user is allowed to perform on a project.
  - Tracking work and builds
    These topics describe how to create baseline and build records, and how to track and complete activities, tasks, and requests.
  - Sample data
    A sample database is provided to help get you started with the new schema.
  - Mandatory fields for ALM record types

Marking a request as duplicate completed

About this task

After a user marks a request that you own as a duplicate, review the request and decide what action to take.

Procedure

On the request record form's Comments tab, double-click the entry to see the suspected duplicate request. Review the details in the request record form. If the user requested a response, enter a response. If you need a response from the user to your comment, click the Response Requested checkbox.
If you determine that your request is a duplicate, click the Utilities toolbar icon and select DuplicateComplete, which moves the request to a Completed state.