Troubleshooting: Business Channel ID is not updated correctly
Every time an order is processed, irrespective of source, the Business Channel ID is
populated with the value -4 (Telesales)
.
Problem
Prior to HCL Commerce Version 9, the Business Channel ID was populated with
the channel that was used to submit the order. In Version 9, it is always captured
as -4
.
Solution
You can resolve the issue by adding flag KeepOriginalChannel="true"
to the wc-server.xml configuration file in the Transaction server.
Add the flag as an attribute of the
BusinessContextService
element,
as follows:<BusinessContextService
BusinessContextConfigFile="config/businessContext.xml,config/com.ibm.commerce.catalog/wc-business-context.xml,
config/com.ibm.commerce.store/wc-business-context.xml,
config/com.ibm.commerce.giftcenter/wc-business-context.xml,
config/com.ibm.commerce.foundation/wc-business-context.xml"
display="false"
KeepOriginalChannel="true">
<ExpiryManagement
ExpiryMgmtChannelId="-4"
InactivityTimeout="15"
Threshold="15" enable="true"/>
</BusinessContextService>
After you set KeepOriginalChannel="true"
, the original channel ID of
the order is retained in the database, restoring the expected behavior.